Originally Posted by
JREwing Unfortunately, I'm an long time AT&T customer that is sending his HTC U11 back. It is a gorgeous device, very fast, and love the device. But the hassle with AT&T is too much. Three hours online last night with tech support, then advanced tech support, trying to get Mobile Hotspot and Wifi Calling to work. I also do not have HD voice. All three of these features work flawless out of the box on my S7 Edge.
These features are essential today due to my work. I'm in the Upper Peninsula of Michigan where AT&T is about the only game if you want these features. Verizon coverage is spotty, Sprint and Tmobile will not sell service in the entire UP of Michigan, and the MVO's don't offer the premium features that AT&T do.
My gripe is not with HTC, but rather the carriers. They force you into using their devices. I need an unlocked device because we travel overseas frequently and don't want to pay the robbery international plans from AT&T.
It's just a sad day for me. Sending this beautiful device back is the last thing I wanted to do.
Regarding the unlocked for travel complaint, simply get a AT&T phone from AT&T then use a 3rd party service to unlock it. Used to cost me ca $25.00. I did that often before I retired in 2015 and moved out of the country.
I was with AT&T for years and traveled to asia often, so, like you, unlocked was important to me. Using a 3rd party unlocking service always worked great. Getting a phone from AT&T guaranteed that everything worked on their network. When I would travel I simply bought a sim card from a local provider, popped it in and was good.