10-23-2017 12:45 PM
27 12
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  1. RK928's Avatar
    This phone is ridiculously stupid slippery. I handed it to my wife, she dropped it and the screen cracked.

    Went to 2 repair places and they said they don't have screens yet for the U11.

    Anyone know of a source for screens?I

    P. S. I finally found the support email entry on the HTC website and asked if they could repair it, I'll update if I get a reply.

    UPDATE: (July 11, 2017) I finally got HTC to contact me back, we did a chat. They said it would cost "between $200 and $300" to replce the screen. I said forget it, we'll live with the crack.

    Folks, we are absolute fools buying an all-glass smartphone. Never again, I'm going back to paying $300.00 max for a phone, the cheaper phones are too good nowadays and better than flagships of just a few years ago.
    Attached Thumbnails Source for U11 screen replacement?-img_20170630_151827.jpg  
    06-30-2017 03:24 PM
  2. jjinal's Avatar
    That's why I NEVER hand my phone to anyone.
    holz75 and James E1 like this.
    06-30-2017 03:32 PM
  3. BowtomePhil's Avatar
    As its just the back, just get a case.
    06-30-2017 06:34 PM
  4. Stevenmc8602's Avatar
    As its just the back, just get a case.
    That's the front of the phone with the crack
    06-30-2017 07:01 PM
  5. RK928's Avatar
    That's the front of the phone with the crack
    Yes, to confirm, that is the front of the phone.
    06-30-2017 08:41 PM
  6. IAmSixNine's Avatar
    It may be a month or two or even three before screens are available on the 3rd party repair scene.
    I checked my 2 vendors and they dont carry the U11 screens either.
    This may be a situation where it has to go back to HTC.
    07-01-2017 03:26 PM
  7. jwbekens's Avatar
    HTC says at least 2 more weeks before they have screens.
    07-01-2017 07:09 PM
  8. Morty2264's Avatar
    Please keep us updated on your situation, OP! I have heard that the HTC U11's body is quite slippery.
    07-01-2017 08:05 PM
  9. jjinal's Avatar
    This phone is ridiculously stupid slippery. I handed it to my wife, she dropped it and the screen cracked.

    Went to 2 repair places and they said they don't have screens yet for the U11.

    Anyone know of a source for screens?I

    P. S. I finally found the support email entry on the HTC website and asked if they could repair it, I'll update if I get a reply.
    Now that you're single again have you tried Match.com?? 😂
    James E1, BigDinCA, PAC757 and 2 others like this.
    07-03-2017 07:40 PM
  10. RK928's Avatar
    Here's an update, HTC wanted us to use their chat service, but it wasn't working. So we emailed them. They finally got back to us and wanted our phone number, they said they'd call within 48 hours. Of course, nothing happened. So, we'll start the process again of trying to contact someone. I'm not looking for a warranty because I know the broken screen is our fault; I just want to pay and get it fixed. Anyway, I'll keep you posted...
    07-09-2017 05:32 AM
  11. 2tweaked's Avatar
    Here's an update, HTC wanted us to use their chat service, but it wasn't working. So we emailed them. They finally got back to us and wanted our phone number, they said they'd call within 48 hours. Of course, nothing happened. So, we'll start the process again of trying to contact someone. I'm not looking for a warranty because I know the broken screen is our fault; I just want to pay and get it fixed. Anyway, I'll keep you posted...
    07-16-2017 03:24 PM
  12. 2tweaked's Avatar
    Broke mine after a week.
    Been over 48 he's since contacting HTC.
    Still waiting.
    07-16-2017 03:26 PM
  13. dov1978's Avatar
    Ouch. That's a sore one. Get a good case when you get it replaced or fixed. I have the Galaxy s8 and it's like a wet bar of soap that just wants to jump out your hand much like you described the U11. These phones look great but being all glass are an expensive accident waiting to happen. I'd rather cover up some of those looks with a case than have a heart stoppage everytime it slipped out my hand
    07-16-2017 04:25 PM
  14. 2tweaked's Avatar
    I had a case and screen protector.
    07-16-2017 06:22 PM
  15. camptime's Avatar
    What screen protector and are you happy with it? Most reviews say the protectors don't fit correctly.
    07-20-2017 05:14 PM
  16. NEXUS_HTC_PS's Avatar
    What screen protector and are you happy with it? Most reviews say the protectors don't fit correctly.
    I bought the supersheildz 2 pack from Amazon and it fits great. With my liquid crystal Spigen case it is a perfect combo
    07-20-2017 07:49 PM
  17. camptime's Avatar
    Thanks Nexus will get on and order one.
    07-21-2017 02:06 AM
  18. Corey Carroz1's Avatar
    A fulling spice shaker broke my screen. HTC wants 20 days with my phone to fix it. No local resource can get the parts So not happy. Not sure what they expect their customers to do without a phone for 20 days. I even offered to pay for a replacement phone and pay for the repair upfront and then they can keep the old phone after the repair and they said they do not have this as a options. Outside of paying for the screen replacement, this is how the uh oh protection used to work, minus paying for the screen replacement. I probably wont be buy another HTC phone since you can't get convenient support. This is a shame too since I have been using HTC phones since the Windows Mobile HTC Tornado from 2006.
    08-24-2017 02:35 PM
  19. IAmSixNine's Avatar
    Sadly they have had my M10 for over a month now due to lack of supply of replacement screens.
    So the M10 and 11 screens are on long back order. not a good sign HTC. I was looking forward to getting an 11 but not im having second thoughts.
    09-04-2017 11:30 AM
  20. Vancedroid's Avatar
    This phone is made of space grade Teflon or something. It was in my back pocket and I was jump roping with my daughters. It went flying out sailed over my head and landed on the driveway. Shattered. $180 repair per HTC. I'd only had it 73 days at that point. Of course they eliminated uh oh protection for this phone. It's a nightmare. My 8th, and final, HTC phone.
    10-08-2017 12:53 AM
  21. James E1's Avatar
    This phone is made of space grade Teflon or something. It was in my back pocket and I was jump roping with my daughters. It went flying out sailed over my head and landed on the driveway. Shattered. $180 repair per HTC. I'd only had it 73 days at that point. Of course they eliminated uh oh protection for this phone. It's a nightmare. My 8th, and final, HTC phone.
    And how is this in any way HTC's fault?
    10-09-2017 10:01 AM
  22. wildclip's Avatar
    If you had a Samsung, the same thing would have happened. What phone are you getting that won't break if it goes flying through the air?
    James E1 likes this.
    10-09-2017 01:22 PM
  23. platanaso625's Avatar
    Definitely been a huge HTC for many years. After my phone screen breaking without even dropping my U11 I think i am finally done with the failing company. They wanted my phone for 4+ weeks to repair my broken screen. What am i suppose to do not have a phone for a month. On top of that im hearing the cost is $200-$300. I just paid $600+ for a fragile phone and bad customer service. They do not even offer any other options since they do not have the Uh Oh Protection on these phones. I also cannot find any company outside of HTC that is able to get the screen. I just ordered my Pixel 2 XL (LG made). I will probably get this fragile brick fixed and sold if i can get something back for it. If not i ll hold on to it as a back up phone.
    10-11-2017 12:48 PM
  24. Miguel A C's Avatar
    I sent mine to get fixed, on 8/7/2017, and whenever I contact them they just tell me, the issue has been escalated , and this is the moment that they still have not fixed my phone.
    10-12-2017 08:37 AM
  25. CowboyRon's Avatar
    I'm getting the same response as you, and it's only a cracked screen.
    10-18-2017 11:50 PM
27 12

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