12-23-2017 04:00 PM
44 12
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  1. freddyttt's Avatar
    nice. ty
    10-26-2017 05:15 AM
  2. J-Dam's Avatar
    Anyone ever figure this out? I am unable to receive MMS using ANY 3rd party SMS apps. Odd that some have had no problems, others took some tweaking, and the rest of us can't get them to work PERIOD. *shrugs*
    11-28-2017 05:06 PM
  3. Victor H's Avatar
    I just purchased my u11 unlocked and an vzw... I too am having this issue. Contacted textra about it and they seem just as stumped as me... Htc messaging app recives mms, Verizon message+ (downloaded from the play store) receives mms, but any 3rd party(textra, chomp, mood, Android messages) will not and all throw and error notification. Anyone find anymore info on this... Possible solutions. I've tried alot but can't change any apn settings from Network settings
    12-07-2017 10:14 PM
  4. J-Dam's Avatar
    I just purchased my u11 unlocked and an vzw... I too am having this issue. Contacted textra about it and they seem just as stumped as me... Htc messaging app recives mms, Verizon message+ (downloaded from the play store) receives mms, but any 3rd party(textra, chomp, mood, Android messages) will not and all throw and error notification. Anyone find anymore info on this... Possible solutions. I've tried alot but can't change any apn settings from Network settings
    There is a thread "Anyone on Verizon?" at XDA discussing this. Long story short, you need a new nano SIM that is activated on a newer Verizon phone (H10 would be a good choice if you have one) because the U11 does not have an option to turn on Advanced Calling for whatever reason.

    I took my daughters iPhone 6+ (didn't have access to a newer android) to the store and had them activate my account on a new SIM card with it, then put it in my U11 - now the phone is working like a boss. If you do use an iPhone to activate it make sure you do a factory reset, and set up your U11 BEFORE putting the SIM in. I didn't and ran into a few hiccups. So i took the SIM out, did a factory reset, set up the phone when it booted up and THEN put the SIM in. Have experienced NO problems since. A newer Android phone would be the preferred choice though.
    12-09-2017 03:31 PM
  5. Victor H's Avatar
    There is a thread "Anyone on Verizon?" at XDA discussing this. Long story short, you need a new nano SIM that is activated on a newer Verizon phone (H10 would be a good choice if you have one) because the U11 does not have an option to turn on Advanced Calling for whatever reason.

    I took my daughters iPhone 6+ (didn't have access to a newer android) to the store and had them activate my account on a new SIM card with it, then put it in my U11 - now the phone is working like a boss. If you do use an iPhone to activate it make sure you do a factory reset, and set up your U11 BEFORE putting the SIM in. I didn't and ran into a few hiccups. So i took the SIM out, did a factory reset, set up the phone when it booted up and THEN put the SIM in. Have experienced NO problems since. A newer Android phone would be the preferred choice though.
    I activated a new SIM card when I got my phone. I have HD calling activated so I get calls ect
    12-09-2017 08:43 PM
  6. J-Dam's Avatar
    I activated a new SIM card when I got my phone. I have HD calling activated so I get calls ect
    Yeah, so did i. This has been discussed ad nauseam over there. What i explained is the fix. I had the exact problem you are having. Your call...
    12-09-2017 09:31 PM
  7. Victor H's Avatar
    Yeah, so did i. This has been discussed ad nauseam over there. What i explained is the fix. I had the exact problem you are having. Your call...
    So I literally have to a SIM activated under a different, newer vzw branded phone, then install the new SIM I'm my u11? How will the other phone work if there's two SIMs activated under the same phone?

    And this will fix my 3rd party sms app issues with mms?


    Srry for the dumb... Repetitive questions... Just tryin to get my ducks lined up before I go in vzw
    12-09-2017 11:56 PM
  8. J-Dam's Avatar
    So I literally have to a SIM activated under a different, newer vzw branded phone, then install the new SIM I'm my u11? How will the other phone work if there's two SIMs activated under the same phone?

    And this will fix my 3rd party sms app issues with mms?


    Srry for the dumb... Repetitive questions... Just tryin to get my ducks lined up before I go in vzw


    Yes, a newer native Verizon phone - H10, Pixel, iPhone 6 and up etc... and new SIM card. The SIM is activated to your account, not the phone - but by using the newer verizon phone advanced calling is activated on the SIM. The U11 doesn't have it baked in for whatever reason. Just have them start fresh with your account, re-entering your IMEI number and HD voice and what not. Back-up your phone, do a factory reset, go through the set-up on your U11 then pop the newly activated SIM in and enjoy. It took all of 15 minutes. Make sure the Advanced calling setting on newer verizon phone is turned on before hand too. It's kind of an inconvenience to have to go through, but well worth it to have a FULLY functional U11 on Verizon.

    And yes, it fixed my 3rd party SMS app problems with not receiving MMS.
    12-11-2017 07:29 PM
  9. Victor H's Avatar
    Yes, a newer native Verizon phone - H10, Pixel, iPhone 6 and up etc... and new SIM card. The SIM is activated to your account, not the phone - but by using the newer verizon phone advanced calling is activated on the SIM. The U11 doesn't have it baked in for whatever reason. Just have them start fresh with your account, re-entering your IMEI number and HD voice and what not. Back-up your phone, do a factory reset, go through the set-up on your U11 then pop the newly activated SIM in and enjoy. It took all of 15 minutes. Make sure the Advanced calling setting on newer verizon phone is turned on before hand too. It's kind of an inconvenience to have to go through, but well worth it to have a FULLY functional U11 on Verizon.

    And yes, it fixed my 3rd party SMS app problems with not receiving MMS.
    When they enter my imei... Are they using my u11 or other phone?

    My sister has a iPhone 6 layin around... So I can use that but are they using my imei or the iPhone? I'm only asking this cause she lives in another state.

    Again srry for the questions... I need all the info so when the vzw rep I can explain what I'm tryin to do and why ect
    12-11-2017 08:24 PM
  10. J-Dam's Avatar
    When they enter my imei... Are they using my u11 or other phone?

    My sister has a iPhone 6 layin around... So I can use that but are they using my imei or the iPhone? I'm only asking this cause she lives in another state.

    Again srry for the questions... I need all the info so when the vzw rep I can explain what I'm tryin to do and why ect
    Your U11 IMEI. Just tell them you want to start fresh adding your U11 to your account - Re-entering everything, and activating the new SIM on the iPhone. You are only using the iPhone to activate the new SIM on that account. Do a factory reset of your U11 and set it up while they are doing that, then put the newly activated SIM in your U11.
    12-11-2017 08:52 PM
  11. J-Dam's Avatar
    Make sure the advanced calling is enabled on the iPhone.

    How to Enable Advanced Calling on an iPhone 6 Plus - Solve Your Tech
    12-11-2017 09:15 PM
  12. Victor H's Avatar
    Make sure the advanced calling is enabled on the iPhone.

    How to Enable Advanced Calling on an iPhone 6 Plus - Solve Your Tech

    So as you stated J-Dam, using a newer vzw branded device to activate a new SIM card and ensuring advanced calling and HD voice was activated BEFORE setting up my unlocked u11, fixed my mms problem with 3 party aps.

    I used my friends vzw branded iPhone 7 imei to activate a new SIM card and asked the rep to make sure HD voice and advanced calling features were enabled. Once the SIM was activated, I backed up and factory reset my u11, inserted the new SIM and BOOM! TEXTRA works like a champ!
    12-17-2017 08:44 PM
  13. Ben_70's Avatar
    I'm having a similar texting problem on Verizon using the u11 after the Oreo update. I use the stock messaging app. I'm able to send and receive MMS messages but can only receive SMS ones. Outgoing SMS fails. I already did a lot of troubleshooting with a tier 2 Verizon tech and they opened a service ticket which was worked on for a few days and they came back and told me there is nothing wrong with Verizon...the problem is my phone.
    Anyway, from reading the above, is my issue that the u11 doesn't have a control for advanced calling? Is that the root cause of my texting problem? Should I get back in touch with Verizon and ask them if advanced calling is active on my account? Or do I just need to follow the above recommendation regarding getting a new SIM?
    12-20-2017 12:29 PM
  14. J-Dam's Avatar
    I'm having a similar texting problem on Verizon using the u11 after the Oreo update. I use the stock messaging app. I'm able to send and receive MMS messages but can only receive SMS ones. Outgoing SMS fails. I already did a lot of troubleshooting with a tier 2 Verizon tech and they opened a service ticket which was worked on for a few days and they came back and told me there is nothing wrong with Verizon...the problem is my phone.
    Anyway, from reading the above, is my issue that the u11 doesn't have a control for advanced calling? Is that the root cause of my texting problem? Should I get back in touch with Verizon and ask them if advanced calling is active on my account? Or do I just need to follow the above recommendation regarding getting a new SIM?
    Verizon is full of it. They are new to the BYOD (bring your own device) game, and these problems are directly related. You don't hear about people on Sprint, AT&T or T-Mobile having these issues with the U11. Your issue seems unique though being that it is happening on the stock messenger and only after the Oreo update. I would follow the above recommendation regarding setting up a new SIM.
    12-22-2017 05:27 PM
  15. Ben_70's Avatar
    Thanks j-dam for the reply. Actually I just returned from the Verizon store where I had a very helpful fellow first try activating a new NFC SIM on a Verizon LG v30 while I did a reset. I tried the SIM in my u11 and it didn't even read it (no service). Then the CS guy tried activating my old SIM on the LG, making sure advanced calling was on. I put that SIM in my u11 and I'm back to where I was. Everything is fine except I still can't send SMS messages. I'm pretty frustrated right now. I really like the u11 but I'm about to sell and get a pixel 2 xl, taking advantage of the $300 off Verizon deal. Other carriers don't work well at my house so I'm sticking with Verizon.
    12-22-2017 07:09 PM
  16. J-Dam's Avatar
    Thanks j-dam for the reply. Actually I just returned from the Verizon store where I had a very helpful fellow first try activating a new NFC SIM on a Verizon LG v30 while I did a reset. I tried the SIM in my u11 and it didn't even read it (no service). Then the CS guy tried activating my old SIM on the LG, making sure advanced calling was on. I put that SIM in my u11 and I'm back to where I was. Everything is fine except I still can't send SMS messages. I'm pretty frustrated right now. I really like the u11 but I'm about to sell and get a pixel 2 xl, taking advantage of the $300 off Verizon deal. Other carriers don't work well at my house so I'm sticking with Verizon.
    Did he reset (start from scratch) all the info on your account including re-adding HD Voice? Also, was the advanced calling setting on the LG in the on position? Mine didn't have any service at first either. I restarted it and had service as soon as it booted. Then it took a few minutes for phone calls and texts to work. If you still have the SIM i would put it back in and give it a chance to connect. I hear you though...if i have anymore problems i am just going to switch over to AT&T. I am past the point of return so i have no choice. Love the phone though.
    12-22-2017 08:58 PM
  17. Ben_70's Avatar
    Did he reset (start from scratch) all the info on your account including re-adding HD Voice? Also, was the advanced calling setting on the LG in the on position? Mine didn't have any service at first either. I restarted it and had service as soon as it booted. Then it took a few minutes for phone calls and texts to work. If you still have the SIM i would put it back in and give it a chance to connect. I hear you though...if i have anymore problems i am just going to switch over to AT&T. I am past the point of return so i have no choice. Love the phone though.
    I'm not 100% sure on whether he reset my account. I'm sure I requested that he make sure advanced calling/HD voice were set to "on" on my account and I'm positive we made sure that those features were set to "on" on the LG that he was activating. We waited quite a long time for the NFC SIM to work in my u11 after it was activated (and did a reboot of the u11) but there was just no service.

    I've already wasted a lot of time on this issue and I could spend hours more without it getting resolved. And who knows what future software updates will do to Verizon service. My wife helped me make up my mind over dinner...I'm getting the panda pixel 2 XL tomorrow with the $300 off deal. Lesson learned. I get Verizon phones from now on.
    12-22-2017 10:40 PM
  18. J-Dam's Avatar
    I'm not 100% sure on whether he reset my account. I'm sure I requested that he make sure advanced calling/HD voice were set to "on" on my account and I'm positive we made sure that those features were set to "on" on the LG that he was activating. We waited quite a long time for the NFC SIM to work in my u11 after it was activated (and did a reboot of the u11) but there was just no service.

    I've already wasted a lot of time on this issue and I could spend hours more without it getting resolved. And who knows what future software updates will do to Verizon service. My wife helped me make up my mind over dinner...I'm getting the panda pixel 2 XL tomorrow with the $300 off deal. Lesson learned. I get Verizon phones from now on.
    Gotta do what makes you happy. I personally couldn't deal with the blue tint. Looked at them in the store and it really bothered me. U11 is the only phone for me right now, even if i have to switch to AT&T at some point - which also has pretty good service in my area. Phone has been working well on Verizon so far.
    12-23-2017 11:19 AM
  19. Ben_70's Avatar
    Yeah, I'm OK with the blue tint. Doesn't really bother me, as you need to be looking at the phone from quite an off angle. I picked up my Pixel this morning and I'll probably be selling the u11 soon. I was checking ebay and the resale of the u11 isn't bad at all so I'm not losing much $ in the deal and I did have 6 months use out of the u11.
    The u11 has been great up till now but not being able to sms people is a deal breaker.
    Guess I'll be hanging out more up with the Pixel peeps now.
    Later guys!
    12-23-2017 04:00 PM
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