1. rlight74's Avatar
    so let me say, i did love this phone, everything was great on it.. that was until to day as i was leaving the gym, the fingerprint reader/home button decided to stop working. At first i thought it had some moisture on it but even after cleaning it either dint read my finger or would tell me to cover the whole sensor. when it would tell me this i also could not press the lock button to turn off the display. then it decided to stop reading anything and acted as though it didn't exist. after that i tried opening the finger print settings but my screen would go black and setting would crash. did a factory reset and now its as if my phone never had one at all, like you cant find any mention of it in settings, any ware. i know my way around phones but this is new.
    09-14-2017 11:29 PM
  2. thedf413's Avatar
    Same problem here. What is your software number? It happened to me after I upgraded to 1.27.401.5. It was working absolutely fine until the upgrade, even in rain. Then my phone got little wet yesterday and suddenly fingerprint sensor/home button does not work anymore. I didn't try factory reset yet.
    09-15-2017 02:39 AM
  3. Habiib's Avatar
    I had this exact same issue two weeks ago. Please bare with me here. I did the clear cache and factory reset and none of that helped. I worked with HTC tech support and we couldn't resolve it either. The problem fixed itself within 48 hours. For me it all started after I ended a phone call and then I experienced everything you did. After the 2nd day, I just happened to plug in the charging cable and then the home button started working again. When I researched this issue on XDA, others reported that it fixed itself. Give it a few days, but note that the Android system process will nuke your battery until it fixes itself.
    rlight74 likes this.
    09-15-2017 09:15 AM
  4. Morty2264's Avatar
    How scary! Please keep us updated on your situations, guys!
    09-15-2017 09:18 AM
  5. rlight74's Avatar
    i read up on those forums, the button to me feels lose. like there is what appears to be flex if i gently press it or with my nail. got warm charging using there charger before i had a workout, did get some sweat on it but that shouldn't matter with the ip67.
    09-15-2017 09:49 AM
  6. thedf413's Avatar
    Guys I washed my phone under water and now it's totally fine. I guess my U11 loves water. Try putting a few water drops on the fingerprint scanner when the phone is turned on for a minute. Then dry it. At your own risk.
    BigDinCA likes this.
    09-15-2017 11:10 AM
  7. Doogi's Avatar
    Guys I washed my phone under water and now it's totally fine. I guess my U11 loves water. Try putting a few water drops on the fingerprint scanner when the phone is turned on for a minute. Then dry it. At your own risk.
    You know what ? THAT ACTUALLY WORKS !
    12-09-2017 07:25 AM
  8. tyw87's Avatar
    Guys, i hit exactly this same issue today all in a sudden, the phone is not even wet.
    - Fingerprint scanner home button not working
    - Keep asking me to cover the button fully
    - Unable to turn off screen with power button (Wake screen up with home button on)
    - Unable to charge properly, charging indicator turn on and off

    The phone is on Android 8.0.0 2.42.400.3 version.
    And i did exactly this method and seriously IT WORKS.
    lol, i guess HTC U11 needs a bath once in awhile.
    05-28-2018 04:02 AM
  9. tyw87's Avatar
    Guys I washed my phone under water and now it's totally fine. I guess my U11 loves water. Try putting a few water drops on the fingerprint scanner when the phone is turned on for a minute. Then dry it. At your own risk.
    Guys, i hit exactly this same issue today all in a sudden, the phone is not even wet.
    - Fingerprint scanner home button not working
    - Keep asking me to cover the button fully
    - Unable to turn off screen with power button (Wake screen up with home button on)
    - Unable to charge properly, charging indicator turn on and off

    The phone is on Android 8.0.0 2.42.400.3 version.
    And i did exactly this method and seriously IT WORKS.
    lol, i guess HTC U11 needs a bath once in awhile.
    05-28-2018 04:03 AM

Similar Threads

  1. Replies: 1
    Last Post: 09-15-2017, 09:09 PM
  2. Honey I am Home
    By freeze26 in forum Samsung Galaxy Note 8
    Replies: 20
    Last Post: 09-15-2017, 06:37 PM
  3. htc m9 locked
    By seagoon2 in forum HTC One M9
    Replies: 0
    Last Post: 09-14-2017, 03:15 PM
  4. htc m9 locked
    By seagoon2 in forum General Help and How To
    Replies: 0
    Last Post: 09-14-2017, 03:15 PM
  5. Replies: 0
    Last Post: 09-14-2017, 01:29 PM
LINK TO POST COPIED TO CLIPBOARD