1. James Diehl's Avatar
    FYI, I love my HTC U11 but, the first time it hit the ground, it broke. I have the case on it that HTC sent and it slipped off car seat and hit the corner on asphalt. I never dreamed it would take a whole chunk out of corner under the case.
    Anyway, HTC informed me its a $200 repair and 8 weeks to complete. I've sent three phones in to them with great service but the cost and time is something now to be aware of.
    01-09-2018 08:12 AM
  2. jwbekens's Avatar
    $200 for Sprint to repair, but it only takes 4 days and you get a free loaner.
    01-09-2018 02:08 PM
  3. curseoftheninja's Avatar
    File a claim with the Better Business Bureau. It's the only way to get HTC to actually fit your phone.

    https://www.bbb.org/northwest/busine...wtype=negative
    01-09-2018 07:06 PM
  4. Da_Katz_Pajamas's Avatar
    Good luck getting it fixed on time. I sent mine in Dec 26th and they didn't even pick up the package that USPS delivered so it had to go back to the USPS store. I let their customer service representative know about it and they said they'll take care of receiving the package from USPS. More than 2 weeks later they didn't do **** and now say they're gonna do it.
    01-15-2018 03:43 PM

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