1. Android Central Question's Avatar
    I currently own an HTC u 11 , recently ,I accidentally dropped the phone. The phone has a streak of horizontal cracks on it. I did not notice any problems with my phone, just damage to the screen. No other hardware seemed to be affected. Then, a few days later , I noticed my phone making a beeping sound while charging, with a notification: incompatible charger, unplug to prevent damage.. I have always used this charger , it's always charged my phone rapidly , and all of a sudden , now , it just seems to drain my batteries . I've tried restarting my phone, Changing outlets, and nothing seems to work. I'm really not sure if it's a software or hardware problem, and I really require assistance. ( my ear buds still connect and work) I have browsed around for some solutions, and at this point , seems like I have to buy a new phone , charger (type c), or get it fixed? Help? Thanks.
    03-25-2018 02:00 AM
  2. Tim1954's Avatar
    Repair shop would be my next move... And prepare for the new phone option...
    03-25-2018 02:09 AM
  3. mfreeland's Avatar
    I had to have my USB-C port repaired when my charger jack became loose. I kept getting the Slow Charger Connected, when I was using a quick charger. Sound you make have internally damaged the jack or solder connection when you dropped it.
    Larry 609 likes this.
    03-26-2018 12:54 PM
  4. Morty2264's Avatar
    I too would recommend taking it to a repair shop. It may be cheaper for you to get a new phone than to fix the damages to your current U11. Keep us posted!
    03-26-2018 01:00 PM
  5. James E1's Avatar
    Try a new charger and a new cord before anything else. Then if that doesn't work you may consider getting it repaired.
    Morty2264 likes this.
    03-26-2018 01:19 PM

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