1. DjCheat's Avatar
    Hi.

    When I try to update the system software from EMUI 8.0.0 it just tells me there are no new updates. I did try to update through official Huawei software on my PC but I get the same issue there that there are no updates available for my phone.

    Does anyone know how I can update the phone without having to use a third-party software?
    Attached Thumbnails Can't update from EMUI 8.0.0-0.jpg   Can't update from EMUI 8.0.0-0-1.png  
    09-14-2022 09:34 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is "HAWAII Mate 10 Pro" your own custom name for the phone, or is that what the phone calls itself? If the latter, then it's clearly misspelled, which would make me wonder if this is a fake clone phone.
    09-14-2022 11:51 AM
  3. DjCheat's Avatar
    Hi and thanks! Yes, it's my custom name (bad joke I know...).
    B. Diddy likes this.
    09-15-2022 02:23 AM
  4. B. Diddy's Avatar
    Ah ok. Was this phone originally from a carrier, or did you get it unlocked from Huawei? Carrier phones sometimes require the phone to be on that carrier's network in order to get the official update.
    09-15-2022 02:36 AM
  5. DjCheat's Avatar
    Ah ok. Was this phone originally from a carrier, or did you get it unlocked from Huawei? Carrier phones sometimes require the phone to be on that carrier's network in order to get the official update.
    It should be a "clean" phone. No carrier attached.
    09-16-2022 01:05 AM
  6. B. Diddy's Avatar
    You're using HiSuite? https://consumer.huawei.com/us/support/update/

    Are you in the US? I wonder if this might also be a regional thing.
    09-16-2022 01:59 AM
  7. DjCheat's Avatar
    I tried HiSuite on both Windows and Mac but none of them can find an update either.

    It's a European phone.

    I will perhaps try Hisuite Proxy method but I would, of course, prefer for it just to work as a normal phone would.
    09-20-2022 09:29 AM

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