1. dc52ltr's Avatar
    As above, it works on all my banking apps, PayPal etc but as soon as I put my screen protector on its a no go. Have re enrolled my prints through the glass(takes even longer than usual!) but it still won't work, won't even open the phone
    10-28-2018 04:33 AM
  2. HuwieM's Avatar
    Wow that really is a nightmare. Was planning on getting a protector today, may now pass. Can I ask which protector you're using?

    Can I also ask.. Are you getting weird click sounds, mostly when you hit a video?
    10-28-2018 04:37 AM
  3. dc52ltr's Avatar
    Got this one before any reviews as I've used Case flex products on other phones and they've been great. I've got their phone case for the Mate 20 Pro and it's fine. This screen protector is crap, don't buy. Fingerprint sensor won't work through glass screen protector.-screenshot_20181028_095021_com.amazon.mshop.android.shopping.jpeg
    10-28-2018 04:53 AM
  4. HuwieM's Avatar
    Thanks, I'll stay clear from that one. Have you tried calling Huawei support about the fingerprint issue? I can't imagine the fingerprint is unusable with a screen protector covering it.. Huawei wouldn't do that... Would they?
    Tsepz_GP likes this.
    10-28-2018 04:56 AM
  5. dc52ltr's Avatar
    Good thinking, I'll give it a go. I don't like the plastic film covers that you can buy but I'd rather have one of them than nothing at all. I'll keep this glass one on til I can find something better
    Tsepz_GP likes this.
    10-28-2018 06:08 AM
  6. tabberkev's Avatar
    Can I also ask.. Are you getting weird click sounds, mostly when you hit a video?
    Thought that was just me. If volume is muted and something tries to use sound, you hear a very faint click.
    HuwieM likes this.
    10-28-2018 08:32 AM
  7. chanchan05's Avatar
    AFAIK this uses an ultrasonic fingerprint sensor, so a glass screen protector would change the acoustics.
    Tsepz_GP likes this.
    10-28-2018 08:39 AM
  8. HuwieM's Avatar
    Thought that was just me. If volume is muted and something tries to use sound, you hear a very faint click.
    Seems to be affecting a handful of people. At least, only a handful have said so on forums.

    Sent from my LYA-L09 using AC Forums mobile app
    10-28-2018 08:48 AM
  9. weebugg's Avatar
    Got similar protector to above and fingerprint scanner doesn't work. It does say on phone that scanner may not work with a screen protector
    10-28-2018 01:43 PM
  10. Tsepz_GP's Avatar
    Ouch, this is not good. I never did have a Screen Protector on mine as it came as a review device.
    10-29-2018 04:13 AM
  11. Rukbat's Avatar
    AFAIK this uses an ultrasonic fingerprint sensor, so a glass screen protector would change the acoustics.
    Where "change" means that the sound waves are being blocked by the protector, so they're being "changed" to silence. It's like putting black film over the camera lens, then not getting any pictures. Glass blocks ultrasonic sound (and plastic passes a little bit but messes up so badly that it probably also wouldn't work - which makes an in-screen fingerprint sensor a bad idea. You have to go around with a naked phone.
    10-29-2018 12:16 PM
  12. dc52ltr's Avatar
    I think I'll keep the glass protector on if that's the case, the in screen sensor is a great idea but I'd rather use the face unlock as its very fast and a pin number for my banking apps etc. Thanks for your input Rukbat, you're always a font of top info
    Where "change" means that the sound waves are being blocked by the protector, so they're being "changed" to silence. It's like putting black film over the camera lens, then not getting any pictures. Glass blocks ultrasonic sound (and plastic passes a little bit but messes up so badly that it probably also wouldn't work - which makes an in-screen fingerprint sensor a bad idea. You have to go around with a naked phone.
    Tsepz_GP likes this.
    10-29-2018 01:01 PM
  13. Aljean Thein's Avatar
    Aolander tempered glass from Amazon works fine. Just got it today and FPS works
    Tsepz_GP likes this.
    11-05-2018 04:15 PM
  14. dc52ltr's Avatar
    I've checked this screen protector on amazon but no reviews yet, would like to see a video of this working.
    Aolander tempered glass from Amazon works fine. Just got it today and FPS works
    11-05-2018 07:18 PM
  15. Aljean Thein's Avatar
    I'm here to update with that tempered glass. Only worked fine after a few times. It'll fail to recognized my fingerprint many times in a row. Hardly works at all. I guess plastic screen protector is the way to go.
    11-07-2018 12:51 AM
  16. dc52ltr's Avatar
    Just ordered this from Amazon UK... Will give it a go and report backFingerprint sensor won't work through glass screen protector.-screenshot_20181107_225611_com.amazon.mshop.android.shopping.jpegFingerprint sensor won't work through glass screen protector.-screenshot_20181107_225744_com.amazon.mshop.android.shopping.jpeg
    11-07-2018 05:16 PM
  17. Aljean Thein's Avatar
    I ordered one just like that and arrived yesterday. Works like a charm. Ill update in a couple of days
    Attached Thumbnails Fingerprint sensor won't work through glass screen protector.-3848.jpg  
    11-07-2018 05:51 PM
  18. Aljean Thein's Avatar
    My other screen protector worked with no issues, I replaced it with the tempered I mentioned earlier.

    That screen protector had no issues recognizing the fps for the 4 days I had on. Hopefully this works just as fine
    11-07-2018 05:53 PM
  19. dc52ltr's Avatar
    Ok just fitted this tonight and it was pretty straightforward.....half a dozen tiny bubbles under the screen protector which, apparently, will disappear in a few hours. Quite a good fit,curves round the edges nicely. Fingerprint reader works absolutely fine, Will give feedback tomorrow on weather the bubbles disappear.
    Just ordered this from Amazon UK... Will give it a go and report backClick image for larger version. 

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    11-11-2018 05:00 PM
  20. Aljean Thein's Avatar
    I have mine for the past few days and I have zero issues. Plastic screen protectors are the way to go

    Bubbles will disappear in a few hours.
    11-11-2018 05:57 PM
  21. dc52ltr's Avatar
    Thanks Aljean, the few bubbles are my only concern.
    I have mine for the past few days and I have zero issues. Plastic screen protectors are the way to go

    Bubbles will disappear in a few hours.
    11-11-2018 06:03 PM

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