1. Mohamed Metwally_1977's Avatar
    Hi all
    I have an issue with my business e-mail synchronizing , I have around 8000 mails in my mailbox , it's starting synchronization properly but then stop synchronizing physically even it's showing last update just now.
    My e-mail since 2015 till date.
    I have installed it at first time got stopped synchronizing for mails 2016 October.
    Then I have removed it and installed it again, In that time after almost 5 days synchronizing reached 2018 November and stopped.
    Again I removed it and installed again after a week still stopped on 2016 October.
    Do any one face this issue and how it was sorted out?
    Thanks..
    08-31-2019 08:58 AM
  2. Mohamed Metwally_1977's Avatar
    My business e-mail*(company mail)
    I hadn't any issue before when it was installed on my last I Phone.

    But now can't complete the synchronize
    08-31-2019 02:13 PM
  3. mustang7757's Avatar
    My business e-mail*(company mail)
    I hadn't any issue before when it was installed on my last I Phone.

    But now can't complete the synchronize
    Have you checked email app settings? Or go to phone settings then accounts and check it there?
    08-31-2019 03:37 PM
  4. Mohamed Metwally_1977's Avatar
    Yes dear, the settings are done correctly and start synchronizing properly, but after some time stopping and not all mails showing.
    Note: I have more than 8k mails in my email box for last 3 years...
    I don't know if that related to the capacity some how despite the storage capacity is not full.
    Or is there some limitations not like I phones🤔
    I had Galaxy note 3 years ago and I never face this issue with Galaxy nor I phones.
    09-01-2019 12:42 AM
  5. mustang7757's Avatar
    Yes dear, the settings are done correctly and start synchronizing properly, but after some time stopping and not all mails showing.
    Note: I have more than 8k mails in my email box for last 3 years...
    I don't know if that related to the capacity some how despite the storage capacity is not full.
    Or is there some limitations not like I phones
    I had Galaxy note 3 years ago and I never face this issue with Galaxy nor I phones.
    Let me see if @b.diddy can help here
    09-01-2019 12:44 AM
  6. Rukbat's Avatar
    Have you tried setting up the email account on the phone, then just leaving it alone for a week or two? You're syncing 4 years of emails - it's going to take time (not just a few days - it depends on the email server).
    mustang7757 likes this.
    09-01-2019 11:25 AM
  7. B. Diddy's Avatar
    Welcome to Android Central! Which email app are you using?
    09-01-2019 09:10 PM
  8. Mohamed Metwally_1977's Avatar
    That's right. I agree and that what I did I have left it to synchronize but as I mentioned before it got stopped, I keep patient and watching for another couple of days.
    But no improvement, I did so for 3 times over last 3 weeks.
    09-02-2019 06:11 AM
  9. Mohamed Metwally_1977's Avatar
    I am using the original mail app on the mobile, same what I used on the Galaxy note and I Phone.
    09-02-2019 06:13 AM
  10. B. Diddy's Avatar
    Is there an option in the Email app to specify how far back (or how many emails) to sync? If there is no option there, then it's possible there's a built-in limit to how many emails it will sync (much like how the calendar app will typically only sync back a certain number of events in the past, even if you have many more events before that).
    09-02-2019 08:54 PM
  11. Mohamed Metwally_1977's Avatar
    Yes there is
    1d
    3d
    1w
    2w
    1m
    All
    That happens when I select all,
    What you mentioned about the limitation is make sense.
    I think this is the case, despite I happy to switch from ios to android.
    But actually this is a crucial point for my work and I never faced it with Galaxy nor I Phone!!!
    09-03-2019 05:07 AM
  12. B. Diddy's Avatar
    Have you tried using another email client? You can start with the Gmail app, but there are a number of other 3rd party email apps you can try, like AquaMail or Blue Mail.
    09-03-2019 09:42 AM

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