1. Android Central Question's Avatar
    Hello everyone i would like to know why i dont recieve update for emui 10 for Mate 20 pro i check in hicare but i want to install it not from hicare
    12-05-2019 08:15 AM
  2. mustang7757's Avatar
    What is hicare ? Have you manually went into settings and check for software update ? I'll leave a link to register so you can communicate here, as a guest account u cant .https://forums.androidcentral.com/sh...d.php?t=409154
    12-05-2019 08:19 AM
  3. B. Diddy's Avatar
    I moved this to the Mate 20 Pro forum for more specific traffic.
    12-05-2019 12:11 PM
  4. frederickdawg's Avatar
    What is hicare ? Have you manually went into settings and check for software update ? I'll leave a link to register so you can communicate here, as a guest account u cant .https://forums.androidcentral.com/sh...d.php?t=409154
    Hicare is an inbuilt Huawei app that one can check warranty and do updates amongst other things with.

    OP, what Cust code and Emui 9 version are you currently on? I've attached a screen shot as an example. Mine shows Android version 9.1.0.346 C432 which is the Cust region code.Emui 10 Mate 20 pro-screenshot_20191208_205705.jpg
    mustang7757 likes this.
    12-08-2019 07:58 PM
  5. mustang7757's Avatar
    Hicare is an inbuilt Huawei app that one can check warranty and do updates amongst other things with.

    OP, what Cust code and Emui 9 version are you currently on? I've attached a screen shot as an example. Mine shows Android version 9.1.0.346 C432 which is the Cust region code.Click image for larger version. 

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    Oh cool , maybe your advice can help them out .
    12-08-2019 08:00 PM
  6. frederickdawg's Avatar
    Oh cool , maybe your advice can help them out .
    Huawei have a real weird way of updating their devices. Thats the first thing I noticed . Unlike Samsung which goes by CSC for example, Huawei use the cust code and IMEI for updates. Couple that with also having to use a sim specific to the phones region, then updates can be non existent.
    mustang7757 likes this.
    12-08-2019 08:06 PM
  7. mustang7757's Avatar
    Huawei have a real weird way of updating their devices. Thats the first thing I noticed . Unlike Samsung which goes by CSC for example, Huawei use the cust code and IMEI for updates. Couple that with also having to use a sim specific to the phones region, then updates can be non existent.
    Interesting, never used Huawei wanted the mate 20 pro never happened . Maybe in future will get one I do like their design and features.
    12-08-2019 08:10 PM
  8. frederickdawg's Avatar
    Interesting, never used Huawei wanted the mate 20 pro never happened . Maybe in future will get one I do like their design and features.
    You need to buy one for "educational purposes" .
    mustang7757 likes this.
    12-09-2019 01:09 AM
  9. mustang7757's Avatar
    You need to buy one for "educational purposes" .
    frederickdawg likes this.
    12-09-2019 08:35 AM
  10. Aljean Thein's Avatar
    Go to hi care settings. Change your location to Singapore. Some users, including me, received the update once changing the location in hi care.
    12-20-2019 08:14 AM

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