1. Dimas de Leon's Avatar
    Has anyone broken their screen and gotten it fixed? Where did you take it to, outside vendor or Huawei and how much did it cost?
    Attached Thumbnails I Broke My Screen!!!!!!!!-20170814_233906_resized.jpg  
    08-15-2017 01:45 AM
  2. brutos08's Avatar
    Yes I broken mine in the first 3 month's of owning it sent it to the Huawei service centre got it fixed for free within a week. If it was after the first 3 month's would of had to pay extra for it
    Dimas de Leon likes this.
    08-15-2017 03:09 AM
  3. SexyLi's Avatar
    If your phone do not exceed the maintenance period, you can send it back to fix
    Dimas de Leon likes this.
    08-15-2017 04:59 AM
  4. Dimas de Leon's Avatar
    Ok so Huawei Mate 9 can fix it for $114, at about a 2-3 week turnaround or my local guy can do it for $90 at a 5 day turnaround but the screen will not be OEM but I have the option of getting it white or black, kind of curious of trying white now.

    Is OEM screen way better than generic?
    08-15-2017 04:47 PM
  5. dpham00's Avatar
    Hard to say...some generics are very close in quality to oem. Others are really poor quality. Does the guy offer any warranty on his work? Does he guarantee responsiveness?
    08-16-2017 09:52 PM
  6. brutos08's Avatar
    I would suggest OEM fix and not generic just my personal preference
    Dimas de Leon likes this.
    08-17-2017 02:37 PM
  7. dpham00's Avatar
    I would suggest OEM fix and not generic just my personal preference
    OEM fix is obviously preferable. But 2-3 weeks without a phone can be difficult.
    Dimas de Leon likes this.
    08-17-2017 03:57 PM
  8. Aljean Thein's Avatar
    You don't have a back up phone laying around ? I would say go with the OEM way but 2-3 weeks is a long time. if you're in a rush, then your local guy is your guy
    Dimas de Leon likes this.
    08-18-2017 09:33 AM
  9. Dimas de Leon's Avatar
    You don't have a back up phone laying around ? I would say go with the OEM way but 2-3 weeks is a long time. if you're in a rush, then your local guy is your guy
    Yeah, I have a Galaxy S8 +, I went OEM, the replacement guy actually recommended I'd go through Huawei as well. It's been a hassle though man.

    When I broke the screen on my Note 5, within one day I had the return label and everything processed, just waiting for me to send the phone.

    With Huawei, it was a 5 day process just to get the shipping label, and only because I contacted them about 5 times via chat and phone. I paid for the repair on Monday and barely today I received the shipping label.
    08-18-2017 09:23 PM
  10. dpham00's Avatar
    Huawei needs to improve their turnaround time. It should be that you pay for the repair and receive the label same or next day. Repair should be same day or maybe two days. Return can be next day.

    Obviously you would have to pay a premium for the quicker Shipping, but it should be an option, for those who don't have a spare phone
    08-19-2017 12:20 AM

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