1. Jorgenjennifer2013's Avatar
    I've been having issues connecting to my Kia optima via Bluetooth. It's says it's pair but no sound goes there my car. The car connects with other phone and my Mate 9 connecta with other blutooth devices any help. I have deleted and retryed to pair the device a few times with no luck
    08-30-2017 11:52 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Go to Settings>Bluetooth, tap the gear icon next to the car, and make sure Phone Audio and Media Audio are checked on.
    08-30-2017 12:54 PM
  3. Aljean Thein's Avatar
    Did that help OP ?
    08-30-2017 04:12 PM
  4. dpham00's Avatar
    I might also suggest a factory data reset if nothing else works. Make sure to backup data first
    08-30-2017 05:26 PM
  5. Jorgenjennifer2013's Avatar
    No luck with either. I'm not sure were to go from here. I looked up the specs and my V20 and Mate 9 use the same blutooth so I'm not sure why one is connecting and the other isn't
    08-31-2017 05:27 PM
  6. Aljean Thein's Avatar
    Try downloading Android Auto and see if it can play sound thru that app
    08-31-2017 06:25 PM
  7. dpham00's Avatar
    Is the problem with music or call or both?
    08-31-2017 07:44 PM
  8. Jorgenjennifer2013's Avatar
    it is with both it's say paired and shows the bluetooth symbol on my car then when I play music or get a call it goes away and comes through on my phone
    08-31-2017 07:58 PM
  9. B. Diddy's Avatar
    No luck with either. I'm not sure were to go from here. I looked up the specs and my V20 and Mate 9 use the same blutooth so I'm not sure why one is connecting and the other isn't
    When you say no luck with either, do you mean that Phone Audio and Media Audio are checked on, but the sound still doesn't play over the car system? Or are those checkboxes missing?
    08-31-2017 09:27 PM
  10. Jorgenjennifer2013's Avatar
    I don't get either option. There is no gear icon once connected just the i in a circle. When I click on that I have the option to renam, unpair , and to turn contact sharing on which is.
    08-31-2017 09:58 PM
  11. Jorgenjennifer2013's Avatar
    I took screen shots not sure how to upload them
    08-31-2017 11:16 PM
  12. dpham00's Avatar
    I took screen shots not sure how to upload them
    Which interface are you browsing on?
    08-31-2017 11:34 PM
  13. Jorgenjennifer2013's Avatar
    I'm using the app
    08-31-2017 11:38 PM
  14. OLD_HATCH's Avatar
    reset the car radio/settings
    08-31-2017 11:54 PM
  15. dpham00's Avatar
    I'm using the app
    I haven't used the Android Central app in a while but there should be an attach picture button near the bottom of the screen. At least there is for the Tapatalk app.
    09-01-2017 06:59 AM
  16. Aljean Thein's Avatar
    I'm using the app
    Click the icon on the top right of the app. It'll bring you to their website and you can upload the pic there
    09-01-2017 08:11 AM
  17. Jorgenjennifer2013's Avatar
    Click the icon on the top right of the app. It'll bring you to their website and you can upload the pic there
    Thanks
    Attached Thumbnails Blutooth issues-screenshot_20170831-195452.jpg   Blutooth issues-screenshot_20170831-195444.jpg  
    09-01-2017 10:36 AM
  18. B. Diddy's Avatar
    Are any other phones paired with the car? If so, try deleting those phones as well.

    Also, does it work if the phone is in Safe Mode? https://recomhub.com/blog/huawei-mat...ode-on-or-off/
    09-01-2017 12:41 PM
  19. Jorgenjennifer2013's Avatar
    all other phone are deleted. I notice my wife's iPhone 7 is doing the same thing. I'll try safe mode.
    09-01-2017 12:57 PM
  20. B. Diddy's Avatar
    Does your car have the MyUVO system? If so, maybe resetting it might help: https://www.myuvo.com/support/uvo/ba...lize-uvo.shtml
    09-01-2017 12:59 PM
  21. cert15z's Avatar
    I have the Kia Optima also. For some reason, My Mate 9 will connect and then loose connection. I have not been able to find a solution. My wife's S8 and HTC 10 connects fine.
    09-02-2017 05:25 PM
  22. Jorgenjennifer2013's Avatar
    Thanks for all the help unfortunately I got rid of my Mate 9 because of this issue. Sadly it what I had to do since my Mate 9 was my could sync with my work car
    09-07-2017 05:53 PM
  23. Jorgenjennifer2013's Avatar
    couldn't sync with my work car
    09-07-2017 05:54 PM
  24. Aljean Thein's Avatar
    Thanks for all the help unfortunately I got rid of my Mate 9 because of this issue. Sadly it what I had to do since my Mate 9 was my could sync with my work car
    That's sad to hear. What phone did you acquired instead.
    09-08-2017 05:21 AM
  25. Jorgenjennifer2013's Avatar
    Went back to my LG V20 not a bad phone but the Mate just felt better and the camera was awsome.
    09-08-2017 05:15 PM

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