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  1. Gauthier Chateau's Avatar
    Its been a month now trying to make Ok Google work on my Huawei Nova without any luck . Keep getting " Can't use the microphone, please restart your device ".
    I'll admit it's getting pretty frustrating.
    Anyone the same issue? Anyone knows something that could help me ?

    Thanks already.

    Have a good day

    Ok Google not working on Huawei Nova-screenshot_2016-11-23-16-10-40.jpgClick image for larger version. 

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    11-23-2016 09:17 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this persist in Safe Mode? http://consumer.huawei.com/ca/suppor...a.htm?id=55398
    11-25-2016 12:41 AM
  3. Gauthier Chateau's Avatar
    Yes i just tried, still the same problem.
    11-25-2016 05:57 AM
  4. B. Diddy's Avatar
    Try wiping the cache partition. Follow the steps here, but select Wipe Cache Partition instead of Factory Reset: Huawei Nova hard reset
    11-25-2016 12:39 PM
  5. hugospacep's Avatar
    Same here. Tried to uninstall reinstall Google app. Disabled mic authorization on Huawei Voice app. I think it's due to this app.
    11-26-2016 05:56 PM
  6. Gauthier Chateau's Avatar
    Same here. Tried to uninstall reinstall Google app. Disabled mic authorization on Huawei Voice app. I think it's due to this app.
    Yeah I think so too, the hivoice app probably blocks OK Google recognition , but can't uninstall it . Really hope an update will fix this but I doubt ...
    11-29-2016 06:50 AM
  7. Gauthier Chateau's Avatar
    Thanks for the tip but still doesn't work
    11-29-2016 06:53 AM
  8. B. Diddy's Avatar
    Are you able to Disable the Huawei Voice app in Settings>Apps​?
    11-29-2016 03:26 PM
  9. Gauthier Chateau's Avatar
    No I can only manage permissions and force stop it.
    11-30-2016 03:00 AM
  10. B. Diddy's Avatar
    Can you turn off its Microphone permission?
    11-30-2016 07:34 PM
  11. Gauthier Chateau's Avatar
    yes doesn't help either. but i got this response from Huawei customer service, it appears to be a software glitch.
    guess ill have to wait for an update. thanks for the help !Ok Google not working on Huawei Nova-screenshot_2016-12-01-10-12-33.jpg
    B. Diddy likes this.
    12-01-2016 03:15 AM
  12. zarlydoug's Avatar
    I've got the same problem with my nova plus. 😟
    01-17-2017 05:58 PM
  13. Siju D's Avatar
    Same issue. Huawei nova plus. Fido Canada.. Google not able to ditecting mic when I try to setup using "train your phone". But it's working when I press the mic button on the app... Tried all the way, uninstall and re install the app, restarted my phone many times....
    04-03-2017 03:39 PM
  14. Siju D's Avatar
    Hii guys.
    I have received an software update last night. And that has even updated with the " Google microphone not detecting". Issue . Update your phone.
    Thank you
    Attached Thumbnails Ok Google not working on Huawei Nova-screenshot_2017-04-05-13-29-20.jpg  
    04-05-2017 03:33 PM

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