1. gamation's Avatar
    Hi All,

    this is a new phone and it's the 2nd tima already that the fingerprint sensor stops working and the option disappears from the settings menu. The first time I worked it out by resetting the phone to a default state but I really don't want to have to do this anymore.

    Anyone with the same issues?

    Thanks
    PG
    04-26-2017 05:22 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! That doesn't sound good. I'd bring it back to the store and ask for an exchange, or contact Huawei for warranty replacement.
    04-26-2017 10:41 AM
  3. carter79's Avatar
    Had mine 3 weeks now and nothing like that's happened.
    The fingerprint sensor is the most accurate I've ever come across
    04-27-2017 01:07 AM
  4. gamation's Avatar
    Thanks for your input guys. This is my wife's phone and she's setting a replacement today. Really unfortunate! I also own a P10 lite - great litle phone - really very pleased with it - of course not as good as her's but.. still amazing! And the sensor is extremelly fast!


    thanks
    PG
    04-27-2017 04:29 AM
  5. carter79's Avatar
    Ive come from an s6 and this p10+ is something else..
    Glad I chose it, best thing is how easy it is to use plus a battery life which lasts a full day of use
    04-27-2017 09:09 AM
  6. Trexxem's Avatar
    My son's fingerprintscanner is very unreliable. It's finicky to register and then it only works maybe 80 % of the time, and then only if you really are careful. Anyone else how has this problem? It's a new phone and modern, it should really work well...!?
    05-24-2017 12:41 PM

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