07-09-2018 01:24 AM
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  1. AC Question's Avatar
    Hello..
    I have have been using Huawei P10 phone for about 1 month, and the rear camera suddenly gets half blurry [right sided blurry]. I've tried reset phone but it still gets blurry.

    Is there anyway to get it back to normal again?

    Please help. Thank you.
    08-17-2017 12:16 AM
  2. dpham00's Avatar
    Have you physically checked the lens glass to make sure that it is clean?
    08-17-2017 12:46 PM
  3. dov1978's Avatar
    When it gets blurry try shaking the phone. It could be the OIS sticking. I've had it happen on several phones
    dpham00 likes this.
    08-17-2017 12:50 PM
  4. dpham00's Avatar
    When it gets blurry try shaking the phone. It could be the OIS sticking. I've had it happen on several phones
    If that doesn't work then you will probably have to get a warranty replacement
    08-17-2017 01:49 PM
  5. Aljean Thein's Avatar
    When it gets blurry try shaking the phone. It could be the OIS sticking. I've had it happen on several phones
    That's weird. One of the reason why my pictures get blurry is due to do dirty lenses. Just gotta wipe it real quick and it's good to go
    08-18-2017 01:25 AM
  6. dov1978's Avatar
    Another thought... Have you got Wide Aperture Mode enabled?
    08-29-2017 04:16 PM
  7. dpham00's Avatar
    Another thought... Have you got Wide Aperture Mode enabled?
    Oh good thought. It would definitely cause blurriness
    08-30-2017 01:24 PM
  8. tfp's Avatar
    Can you post a picture of the blurriness?
    08-30-2017 02:00 PM
  9. tfp's Avatar
    Another thought... Have you got Wide Aperture Mode enabled?
    This was my initial thought as well.
    08-30-2017 02:01 PM
  10. Aljean Thein's Avatar
    Doesn't sound like it's the aperture mode but op wasn't too detailed on how blurry it is ether
    08-30-2017 04:08 PM
  11. Alex Smith 44's Avatar
    When it gets blurry try shaking the phone. It could be the OIS sticking. I've had it happen on several phones
    When you said several phones, did you mean several Huawei phones?
    08-30-2017 10:14 PM
  12. Aljean Thein's Avatar
    When you said several phones, did you mean several Huawei phones?
    Don't think so. I've had it happened on other phones
    08-31-2017 12:18 AM
  13. dov1978's Avatar
    When you said several phones, did you mean several Huawei phones?
    No, I've had it happen on various different phones e.g Samsung Galaxy s8+ that was only 2 weeks old and a Nokia Lumia 1020. OIS is a moving part of the camera sensor so CAN become faulty or get stuck occasionally so giving it a little shake can free it off. Sometimes permanently but it could just keep happening if the camera sensor is faulty.

    I've only had my P10 for a week now and it's my first Huawei phone. Camera has been amazing and flawless for me so far
    08-31-2017 01:35 AM
  14. Madalina Iordache's Avatar
    Hello. I have the same problem with Huawei p10. The camera lenses are clean, shaking the phone won't work. The monocrome camera works perfectly but the color one is out of focus. Could you give me some advices?
    09-11-2017 04:16 AM
  15. dpham00's Avatar
    Hello. I have the same problem with Huawei p10. The camera lenses are clean, shaking the phone won't work. The monocrome camera works perfectly but the color one is out of focus. Could you give me some advices?
    If you have tried everything mentioned in this thread then i would suggest that you contact Huawei customer service for assistance. Perhaps it is a manufacturer defect and they will send you a warranty replacement
    09-11-2017 11:33 AM
  16. Madalina Iordache's Avatar
    I will try. Thank you for your help
    09-12-2017 11:02 AM
  17. Aljean Thein's Avatar
    let us know if replacing it helps and it's indeed a manufacturer defect. thanks
    09-13-2017 07:21 PM
  18. costinmarina's Avatar
    Hello. I have the same problem with Huawei p10. The camera lenses are clean, shaking the phone won't work. The monocrome camera works perfectly but the color one is out of focus. Could you give me some advices?
    Same problem here. Huawei P10, back camera out-of-focus, monochrome works fine.
    And also from Romania. Maybe a entire import batch problem?

    I will send it to warranty (it's bought from Vodafone).
    09-17-2017 05:56 AM
  19. faran zafar's Avatar
    Hello..
    I have have been using Huawei P10 phone for about 1 month, and the rear camera suddenly gets half blurry [right sided blurry]. I've tried reset phone but it still gets blurry.

    Is there anyway to get it back to normal again?

    Please help. Thank you.
    I have the same issue.
    09-21-2017 07:07 AM
  20. Jakub Vonkomer's Avatar
    I have the same issue.
    I have the same issue (slovakia). Upper side completely out of focus, monochrome is always fine.
    how did you solve it?
    09-25-2017 06:11 AM
  21. dov1978's Avatar
    Can any of you guys affected perhaps post screenshots of the problem so we can see what it looks like?
    09-25-2017 06:25 AM
  22. Manu Galdeano's Avatar
    Can any of you guys affected perhaps post screenshots of the problem so we can see what it looks like?
    I have the same problem. I read in another site that it might be caused by an impact. I have this phone since 2 months ago, and the only time i dropped it was from my bed. Anyway, it seems that the problem is a hardware problem. I hope it is not.....
    09-28-2017 08:52 AM
  23. Aljean Thein's Avatar
    Pictures pls so we know how it looks too.
    09-28-2017 09:33 AM
  24. Dave Gorman's Avatar
    Same problem here. Camera won't focus at all. Everything blurs as pic attached.
    Attached Thumbnails Huawei p10 Camera blurry-img_20171001_151844.jpg  
    10-01-2017 04:56 PM
  25. Manu Galdeano's Avatar
    I was reading the different posts a few days ago, and i was (and still am) convinced that the problem is a hardware problem. The right part of my screen was out of focus (color sensor). I bought the replacement part, and i'm waiting for it to arrive (40 days to Argentina), so i decided to try the different solutions while the replacement arrives. If i hit the phone with my hand, or against the table, nothing happens. (always checking that the monochrome sensor is OK). What worked for me, was to stand the phone on a table, and let it fall screen down (check the table is clean of any particule that could damage the screen). I did this a couple of times....and now is far better. Not perfect as the monochrome, but i can take a picture now. It seems that the zooming parts are somehow stucked. I'm still replacing this component...but it might help you.
    dov1978 and Zoz_Lap like this.
    10-02-2017 09:42 AM
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