1. andyandrew2006's Avatar
    So I bought my p20 Pro brand new not too long ago. I ignored it at first and just thought it would work itself out but now it's just frustrating. Whether I am on strictly WiFi or Cell Data alone, it keeps cutting out. Like I'll be watching the signal come in and then just drop randomly. It interrupts everything. How do I fix this? And don't say "have you restarted down your device yet" lol.
    09-24-2020 12:28 PM
  2. B. Diddy's Avatar
    This is somewhat related to rebooting, but have you tested to see if this happens in Safe Mode? https://www.getdroidtips.com/huawei-p20-pro-safe-mode/
    09-24-2020 12:45 PM
  3. andyandrew2006's Avatar
    I've tried several times and can't get into safe mode. Just not working
    09-24-2020 06:15 PM
  4. B. Diddy's Avatar
    09-24-2020 08:07 PM
  5. andyandrew2006's Avatar
    Didn't work. Tried several times. So when the animation starts up, I press and hold down the volume down button? I've tried it before the animation when it first starts up and even when the animation comes up. Prob tried it a dozen times in variations.
    09-25-2020 07:14 PM
  6. B. Diddy's Avatar
    And you held the Vol Down button until the homescreen appeared?

    There are some Chinese brands that don't allow the user to boot into Safe Mode, but I thought Huawei wasn't one of them.

    One more possibility -- with the phone on, press and hold Power until you see the power menu, then press and hold Power Off on the screen. Do you see a message about Safe Mode there?
    09-25-2020 08:01 PM
  7. mustang7757's Avatar
    I've tried several times and can't get into safe mode. Just not working
    You tried resetting network?
    09-25-2020 09:54 PM
  8. andyandrew2006's Avatar
    And you held the Vol Down button until the homescreen appeared?

    There are some Chinese brands that don't allow the user to boot into Safe Mode, but I thought Huawei wasn't one of them.

    One more possibility -- with the phone on, press and hold Power until you see the power menu, then press and hold Power Off on the screen. Do you see a message about Safe Mode there?
    Tried that and nothing
    09-25-2020 09:59 PM
  9. andyandrew2006's Avatar
    You tried resetting network?
    It's for WiFi too
    09-25-2020 10:00 PM
  10. mustang7757's Avatar
    It's for WiFi too
    Yes both
    09-25-2020 10:02 PM
  11. B. Diddy's Avatar
    Do you have a case on? If so, does it have any metal in it? Some "blingy" cases can actually interfere with signal depending on what's used for the bling.
    09-26-2020 12:35 AM
  12. andyandrew2006's Avatar
    Do you have a case on? If so, does it have any metal in it? Some "blingy" cases can actually interfere with signal depending on what's used for the bling.
    Yes I have a lovemi
    https://www.amazon.com/dp/B07CBSLPT8...cUvbUpU6867128

    But would that still just randomly drop internet connectivity? I mean I'm getting bout 100mbps down With the case on then just randomly drops.
    09-30-2020 11:20 AM
  13. B. Diddy's Avatar
    That case doesn't look like it has any metal, but it's worth testing the phone without the case on, just to see.
    09-30-2020 11:42 AM

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