P20 Pro Issues - No Fingerprint Scanner and Now No Fast Charging

[seaniselectric]

Hi Guys

Had my P20 Pro since launch now. Love the phone for the most part but had a couple of annoying issues which I can't fix.

First of all, a few weeks ago the finger print scanner stopped working - and all options relating to it disappeared from the settings screens. Even when I factory reset the only 2 options I get are password/pin etc and face unlock, no finger print.

Second, and this has just started happening today - the phone will no longer fast charge. Again, factory reset has not fixed the issue.

Anyone had similar issues and fixed?

 

[pkcable]

Ok not sure how it works on the P20, BUT most phones I have used want you to turn on PIN or pattern lock BEFORE it will let you use fingerprint. Try adding a PIN.

 

[seaniselectric]

Yeah I've added the pin and have the option for face unlock. The fingerprint was working initially, but there are no options anywhere on the phone that relate to this.

As a side note, once the phone was charged past 20% it started fast charging again. Took a while to get there!

 

[orangecroc]

Get a replacement if hardware is the issue.