1. seaniselectric's Avatar
    Hi Guys

    Had my P20 Pro since launch now. Love the phone for the most part but had a couple of annoying issues which I can't fix.

    First of all, a few weeks ago the finger print scanner stopped working - and all options relating to it disappeared from the settings screens. Even when I factory reset the only 2 options I get are password/pin etc and face unlock, no finger print.

    Second, and this has just started happening today - the phone will no longer fast charge. Again, factory reset has not fixed the issue.

    Anyone had similar issues and fixed?
    05-24-2018 06:55 AM
  2. pkcable's Avatar
    Ok not sure how it works on the P20, BUT most phones I have used want you to turn on PIN or pattern lock BEFORE it will let you use fingerprint. Try adding a PIN.
    05-24-2018 09:13 AM
  3. seaniselectric's Avatar
    Yeah I've added the pin and have the option for face unlock. The fingerprint was working initially, but there are no options anywhere on the phone that relate to this.

    As a side note, once the phone was charged past 20% it started fast charging again. Took a while to get there!
    pkcable likes this.
    05-24-2018 10:07 AM
  4. orangecroc's Avatar
    Get a replacement if hardware is the issue.
    05-24-2018 10:59 AM

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