1. Lucy Davies's Avatar
    The last few weeks I've noticed that my phone will be next to me on the sofa or on a table & all of a sudden my screen lights up for no reason I can tell. No notifications have come through so why is the screen lighting up? Is an app waking my screen up?
    11-27-2018 08:24 PM
  2. Mike_Luchia's Avatar
    The last few weeks I've noticed that my phone will be next to me on the sofa or on a table & all of a sudden my screen lights up for no reason I can tell. No notifications have come through so why is the screen lighting up? Is an app waking my screen up?
    Do you have face unlock turned on. I know mine will do that when it is laying down if my face happens to go by the screen and it detects movement, trying to scan my face.
    11-28-2018 12:35 PM
  3. Lucy Davies's Avatar
    Do you have face unlock turned on. I know mine will do that when it is laying down if my face happens to go by the screen and it detects movement, trying to scan my face.
    Nope I don't have face unlock turned on. I use the finger print sensor or a pin code to unlock my phone.
    11-28-2018 01:25 PM
  4. Newuser1988's Avatar
    Try going to...

    Settings > smart assistance > motion control > pick up. Then untick the option which says "wake up device"

    Hope this helps
    12-03-2018 07:39 PM
  5. Lucy Davies's Avatar
    Try going to...

    Settings > smart assistance > motion control > pick up. Then untick the option which says "wake up device"

    Hope this helps
    It's already unticked.
    Attached Thumbnails Screen lights up automatically-screenshot_20181204-010953.jpg  
    12-04-2018 03:09 PM

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