1. Android Central Question's Avatar
    After the last update, my Huawei P20 Pro will not download movies. Not from Netflix or Google play movies.
    I have reset the phone several times, and emptied the cache as well.
    Anyone have the same problem?
    02-10-2019 03:17 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What happens when you try to download -- do you get an error message? Are the apps set to download to Internal Storage or an SD card (i.e., if you have an SD card inserted in the first place)?
    02-10-2019 04:13 PM
  3. orangecroc's Avatar
    Do those apps have storage permissions allowed?
    02-11-2019 01:42 PM
  4. AllHailStarScream's Avatar
    Do those apps have storage permissions allowed?
    Yes all the apps (Netflix and Google Play movie) have storage permission, however Google Play movies doesn't download movies, and Netflix just won't open. (Error 15001)
    02-11-2019 02:41 PM
  5. B. Diddy's Avatar
    You actually did multiple factory resets?

    I wonder if this could be a regional restriction. Where do you live?
    02-11-2019 02:45 PM
  6. AllHailStarScream's Avatar
    I live in Norway. No factory resets, just restarted the phone several times.
    This was never a problem before the latest update to EMUI (9.0.0.195)
    Netflix won't open, Google Play movies will not download. Both these apps have storage permission
    02-11-2019 02:49 PM
  7. B. Diddy's Avatar
    When you say you emptied the cache, do you mean that you cleared the app caches, or the system cache partition? https://www.hardreset.info/devices/h...recovery-mode/
    02-11-2019 03:34 PM
  8. Gillingham FC's Avatar
    Not a great deal of help but Netflix does give some info here

    https://help.netflix.com/en/node/10524

    Lists your error code
    02-11-2019 04:14 PM
  9. AllHailStarScream's Avatar
    When you say you emptied the cache, do you mean that you cleared the app caches, or the system cache partition? https://www.hardreset.info/devices/h...recovery-mode/
    I cleared the app cache. Thanks for the tip. I'll try it out.
    02-12-2019 03:14 AM
  10. AllHailStarScream's Avatar
    Ok, so clearing the system cache partition did not help. Everything is the same as it was.
    02-12-2019 03:24 AM
  11. B. Diddy's Avatar
    I asked this before -- are the apps set to download to Internal Storage or an SD card?
    02-12-2019 09:46 AM
  12. AllHailStarScream's Avatar
    I asked this before -- are the apps set to download to Internal Storage or an SD card?
    Hi! They are set to download to internal storage.
    02-13-2019 01:44 AM
  13. B. Diddy's Avatar
    Hmm, starting to run out of ideas. Try clearing the cache and data from Download Manager in Settings>Apps​. You probably have to tap Menu>Show System to find it.
    02-13-2019 09:35 AM
  14. nlm's Avatar
    I asked this before -- are the apps set to download to Internal Storage or an SD card?
    The P20 Pro does not have an SD card option.
    B. Diddy likes this.
    02-13-2019 07:51 PM
  15. B. Diddy's Avatar
    The P20 Pro does not have an SD card option.
    Whoops! Thanks for the correction. I should've looked that up myself, but I didn't think that Huawei would go the no-SD card route!
    02-13-2019 07:54 PM

Similar Threads

  1. S9 plus Text Msgs not Working
    By Android Central Question in forum Samsung Galaxy S9 & S9+
    Replies: 2
    Last Post: 02-12-2019, 12:00 PM
  2. Gestures not always working
    By Mojave in forum Samsung Galaxy S9 & S9+
    Replies: 2
    Last Post: 02-10-2019, 04:31 PM
  3. Contacts lost and not syncing
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 02-10-2019, 01:39 PM
  4. Android auto Google Assistant not working
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 02-10-2019, 12:19 PM
  5. S9 plus Text Msgs not Working
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 02-10-2019, 11:34 AM
LINK TO POST COPIED TO CLIPBOARD