Problem with wifi login..

[Android Central Question]

I have a P20 pro and I am trying to connect to wifi that requires you to input credentials. When I click to connect it brings up http:// platform. hicloud. com /generate. But the screen goes black and says 404 not found. Can anyone advise. As this only seems to be a problem when trying to connect on my p20 pro and not on other handsets

 

[B. Diddy]

Welcome to Android Central! Does it immediately give you the 404 page, or does it try to show something else first, and then go to the 404 page?

 

[Kellymoss1]

Opens up chrome window, which I presume is for entering credentials then loads black with 404 not found. Does it with all WiFi that needs credentials.

 

[Samiira Cat]

I have the same problem with my Huawei P20 smart - I think after an OS update of the phone. I use my home WiFi since years with the same credentials and it used to work with THIS PHONE until something like 2 months. Sometimes (with good luck?) I get a normal connection with internet - is it possible that the repeater in between makes a difference?

 

[B. Diddy]

Welcome to Android Central! Forget the wi-fi network from your phone, then reboot your router by unplugging its power for about 30 seconds. Reconnect to the wi-fi network -- do you get the same problem?

 

[Samiira Cat]

B. Diddy you are my HERO!
I never expected the FTTH-router to be the problem! My phone connects without problems, my tablet works in the last edge of the living room - it seems even the connected repeater works better. I'll keep you informed if problems reoccur.
THANK YOU!

 

[B. Diddy]

Good to hear!