1. Android Central Question's Avatar
    I have a P20 pro and I am trying to connect to wifi that requires you to input credentials. When I click to connect it brings up http:// platform. hicloud. com /generate. But the screen goes black and says 404 not found. Can anyone advise. As this only seems to be a problem when trying to connect on my p20 pro and not on other handsets
    04-19-2019 04:37 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does it immediately give you the 404 page, or does it try to show something else first, and then go to the 404 page?
    04-19-2019 02:33 PM
  3. Kellymoss1's Avatar
    Opens up chrome window, which I presume is for entering credentials then loads black with 404 not found. Does it with all WiFi that needs credentials.
    04-23-2019 03:06 PM
  4. Samiira Cat's Avatar
    I have the same problem with my Huawei P20 smart - I think after an OS update of the phone. I use my home WiFi since years with the same credentials and it used to work with THIS PHONE until something like 2 months. Sometimes (with good luck?) I get a normal connection with internet - is it possible that the repeater in between makes a difference?
    11-30-2021 09:00 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! Forget the wi-fi network from your phone, then reboot your router by unplugging its power for about 30 seconds. Reconnect to the wi-fi network -- do you get the same problem?
    11-30-2021 04:05 PM
  6. Samiira Cat's Avatar
    B. Diddy you are my HERO!
    I never expected the FTTH-router to be the problem! My phone connects without problems, my tablet works in the last edge of the living room - it seems even the connected repeater works better. I'll keep you informed if problems reoccur.
    B. Diddy likes this.
    12-01-2021 03:24 AM
  7. B. Diddy's Avatar
    Good to hear!
    12-01-2021 03:44 AM

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