1. Lucy Davies's Avatar
    I tried to connect to the WiFi at work & when I pressed connect on Chrome I got a black screen as if my phone had turned off. I pressed the finger print scanner & nothing happened so I held the power button down for a few seconds & the screen lit up asking me to put my pin in, so I did that & the phone seemed fine. Noticed all my notifications I had all disappeared too as if my phone turned off but I'm not 100% sure if it did. Battery was on about 80-90% when this happened. Anyone have any idea what happened? I'm hoping it was just a glitch.
    05-10-2019 12:49 PM
  2. Rukbat's Avatar
    Look at the battery graph and see if it dipped down to 0 at that point (and hope not - that would mean a dendrite and if it happens again you'd need a new battery).
    05-10-2019 01:53 PM
  3. Lucy Davies's Avatar
    How do I get the battery graph to show?
    05-10-2019 02:04 PM
  4. Lucy Davies's Avatar
    Think I found it. Here. To me doesn't look like it dropped to 0%
    Attached Thumbnails Did my phone turn off?-90324.jpg  
    05-10-2019 02:44 PM
  5. Lucy Davies's Avatar
    Well so far it hasn't happened again which is good but it's been less than a week.
    05-14-2019 07:38 PM

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