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08-07-2019 04:02 PM
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  1. Lucy Davies's Avatar
    When I do that my photos go from 3000 to 200 but all these ones that are showing look like ones from WhatsApp, Snapchat etc.
    08-04-2019 04:39 AM
  2. B. Diddy's Avatar
    It might only be intended for the camera roll. Images from apps like WhatsApp and Snapchat are saved to a separate directory. Can you clarify -- where are these WhatsApp and Snapchat images showing? Do you mean that they're still syncing?
    08-04-2019 12:59 PM
  3. Lucy Davies's Avatar
    When I click on gallery then albums my WhatsApp & Snapchat etc pictures are in the all photos section. But I do have a different section for WhatsApp pictures & Snapchat.
    08-04-2019 01:41 PM
  4. B. Diddy's Avatar
    I think what happened is that your 2800 photos are still in Huawei Cloud, but since they're not saved locally on the phone and since you turned off sync, they're no longer showing up in your Gallery app. If they're backed up to your Google Photos in the cloud, they should show up in the Google Photos app.
    08-04-2019 02:30 PM
  5. Lucy Davies's Avatar
    Yeah they are there in Google photos ok.
    08-04-2019 03:15 PM
  6. B. Diddy's Avatar
    Ok, so you should stop getting that warning message that Huawei Cloud is running out of space.
    08-04-2019 08:46 PM
  7. Lucy Davies's Avatar
    Still got the warning today & it's now at 4:25GB. What is it backing up now coz gallery is off.
    08-05-2019 06:10 PM
  8. Scienceguy Labs's Avatar
    You can download the Google Files app and use that to delete anything unwanted that is taking up space. Worth a shot.
    08-05-2019 08:49 PM
  9. Scienceguy Labs's Avatar
    Also, on Huawei phones, there is a system app called Optimizer that will clean up the phone too.
    08-05-2019 08:49 PM
  10. Lucy Davies's Avatar
    The memory on the phone is fine got loads of space still I'm on about Huawei's gallary where all my pictures are saved to, that cloud service is getting full somehow.
    08-05-2019 08:53 PM
  11. Lucy Davies's Avatar
    Should I turn off cloud backup?
    Attached Thumbnails How can I free up space using the Huawei gallery app?-119647.jpg  
    08-05-2019 08:55 PM
  12. mustang7757's Avatar
    Should I turn off cloud backup?
    Cloud backup is also storing notes,contacts,home screen layout and probably app data not just pictures . But since you turned photo gallery off to sync should be option to clear out Huawei cloud .
    08-05-2019 09:54 PM
  13. Lucy Davies's Avatar
    Cloud backup is also storing notes,contacts,home screen layout and probably app data not just pictures . But since you turned photo gallery off to sync should be option to clear out Huawei cloud .
    How do I clear Huawei cloud?
    08-06-2019 05:41 AM
  14. mustang7757's Avatar
    How do I clear Huawei cloud?
    Should be able to go phone settings then accounts look for Huawei back up and delete their , that's how it is on my Samsung phones.
    08-06-2019 08:26 AM
  15. Lucy Davies's Avatar
    When I do that it takes me to the picture I posted above. Wonder if I disable cloud if that will save my storage on it?
    08-06-2019 08:30 AM
  16. mustang7757's Avatar
    When I do that it takes me to the picture I posted above. Wonder if I disable cloud if that will save my storage on it?
    Yeah tap some of those icon see if they give options , or if it has the 3 dots upper right corner for more options.
    08-06-2019 08:44 AM
  17. B. Diddy's Avatar
    It's almost certainly the Huawei Cloud app that's giving you that warning. (You can tell the next time you see that notification by swiping down the notification panel, long-pressing the notification, then tapping App Info.) Your options are to try turning off all notifications for the Huawei Cloud app, uninstalling or disabling the Huawei Cloud app (if possible), or deleting some of the files in your Huawei Cloud (since the photos are already backed up to your Google Photos).
    08-07-2019 04:02 PM
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