1. Attila80's Avatar
    Hi guys, i'm facing a very annoying issue with my P20 pro device. If the phone is in my pocket or in my bag, the ringtone keeps increasing up to the skies and I want to switch this off, but there is no pocket mode or increasing volume option found on my device. I know some people who have Huawei P20 pro or Mate 20 pro or P30 pro and they do NOT experience this at all. I was told by Huawei Helpdesk, that from the 9.1 android version the function which allows you to switch on or off this was integrated in to the software, therefore the option does not exist anymore in the settings of the phone. I really hate this, and I do not like the idea of not being able to change something like this on an expensive phone.
    Is there anyone, who has the same issue with his P20 pro? Or is there anyone out there, who could tell me how to disable this annoying function, please?

    Many thanks for your help in advance!

    best regards,

    Marti
    09-01-2019 11:04 AM
  2. Attila80's Avatar
    Hi, can someone please help me with the question above? thx
    09-01-2019 12:01 PM
  3. mustang7757's Avatar
    Hi, can someone please help me with the question above? thx
    Hi , we put your post in Huawei forum , see if any other members can chime in with same phone
    09-01-2019 12:07 PM
  4. Attila80's Avatar
    Hi, many thanks, hope someone can help me finally
    mustang7757 likes this.
    09-01-2019 12:09 PM
  5. mustang7757's Avatar
    Hi, many thanks, hope someone can help me finally
    Your welcome , yeah just little time , I'm sure members will chime in .
    09-01-2019 12:10 PM
  6. Rukbat's Avatar
    Settings > Ringtones and volumes - scroll down - Ascending ringtone. Turn it off.
    09-01-2019 12:32 PM
  7. Attila80's Avatar
    hi, it would be too easy if there was an option like that in the phone. Like I said, there is NO option for this in the phone unfortunately. Any other idea? zhx
    09-01-2019 12:37 PM
  8. mustang7757's Avatar
    hi, it would be too easy if there was an option like that in the phone. Like I said, there is NO option for this in the phone unfortunately. Any other idea? zhx
    I've hear that some model of Huawei have pocket mode in dialer app just tap 3 dots upper right corner see if it's in the settings there to disable?
    09-01-2019 12:43 PM
  9. Attila80's Avatar
    Yes, I am aware of this option, however in my phone, it cannot be found. There is no such a setting there to disable this annoying thing.
    09-01-2019 12:45 PM
  10. mustang7757's Avatar
    Yes, I am aware of this option, however in my phone, it cannot be found. There is no such a setting there to disable this annoying thing.
    Possible software update took that feature away?
    09-01-2019 12:46 PM
  11. Attila80's Avatar
    Mine never had this option at all. :S The interesting thing is like is said that I know people having the same phone or at least the same brand (Mate 20) and they do not have this problem. The volume is not increasing when in pocket.
    09-01-2019 12:49 PM
  12. mustang7757's Avatar
    Mine never had this option at all. :S The interesting thing is like is said that I know people having the same phone or at least the same brand (Mate 20) and they do not have this problem. The volume is not increasing when in pocket.
    Can try put in safe mode and see if still happening , this will disable any 3rd party apps might be causing this .
    09-01-2019 12:51 PM
  13. Attila80's Avatar
    Okay, trying it out right now. The internet says that I need to keep pressing the DOWN volume button repeatedly and it did not work to start my phone in safe mode.
    I was told by Huawei Hotline that from the 9.1 android version the pocket mode is integrated in to the software, therefore this feature does not exist any longer and this is normal that I cannot get rid of the increasing ringtone. no comment....
    09-01-2019 01:05 PM
  14. mustang7757's Avatar
    Okay, trying it out right now. The internet says that I need to keep pressing the DOWN volume button repeatedly and it did not work to start my phone in safe mode.
    I was told by Huawei Hotline that from the 9.1 android version the pocket mode is integrated in to the software, therefore this feature does not exist any longer and this is normal that I cannot get rid of the increasing ringtone. no comment....
    Yeah try safe mode you'll know when your in it as it give little box saying safe mode if your in that mode and to exit out just restart the phone
    09-01-2019 01:07 PM
  15. Attila80's Avatar
    tried in safe mode. The volume increases up to the skies again....... any idea? anyone? thanks a lot
    09-01-2019 01:29 PM
  16. mustang7757's Avatar
    tried in safe mode. The volume increases up to the skies again....... any idea? anyone? thanks a lot
    Maybe Huawei hotline correct
    09-01-2019 01:33 PM
  17. Attila80's Avatar
    you mean that it is impossible to get rid of this? Doyou really think that this is a feature and not a bug? Like i said, there are ppl who do NOT experience things like this with their Huawei phones....
    09-01-2019 01:37 PM
  18. mustang7757's Avatar
    you mean that it is impossible to get rid of this? Doyou really think that this is a feature and not a bug? Like i said, there are ppl who do NOT experience things like this with their Huawei phones....
    You want try factory reset?
    So far no one else yet has come forward.
    Huawei hot line says it's normal , but your friends don't expirence this ...it's a toss up right now.
    09-01-2019 01:40 PM
  19. Attila80's Avatar
    Factory reset didnt help
    09-01-2019 01:45 PM
  20. mustang7757's Avatar
    Factory reset didnt help
    give it a day see if someone else see this post and can comment
    09-01-2019 01:47 PM

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