1. Lucy Davies's Avatar
    I've found I get purple lines on my screen when my phone gets warm/hot. I get one line just about half way up the phone & another about a third down from the top. I took screenshots but when I looked at the screenshots the purple lines where not there. Any idea how to fix this apart from keeping the P30 pro cool as we are hotter than Spain at the moment so it's a little hard.
    04-15-2022 07:35 AM
  2. mustang7757's Avatar
    Sounds like some type screen burn in or defect , in safe mode it's still there?
    04-15-2022 09:03 AM
  3. Lucy Davies's Avatar
    Not tried safe mode but will have to see next time I'm out & phone is warm/hot. Don't think it's burn in as it would be there all the time & it's not.
    04-15-2022 10:04 AM
  4. Lucy Davies's Avatar
    Didn't appear in safe mode but normally turning the phone off & on again fixes it for a little while. Thinking it maybe a hardware issue coz someone else has a white line flash across there screen but has an Oppo not Huawei.
    04-17-2022 07:31 AM
  5. mustang7757's Avatar
    Its possible screen issue but since safe mode restarts the device probably why u didn't see it .
    04-17-2022 08:58 AM
  6. Javier P's Avatar
    That sounds like a hardware issue, maybe a loose contact that stops working when it heats up. With your fingers press the edges where those lines show up, before and after they appear. See what happens.
    Laura Knotek and J Dubbs like this.
    04-17-2022 09:42 AM
  7. Lucy Davies's Avatar
    Will the phone last or screen last for a few more weeks as I can upgrade on April 25th?
    04-17-2022 09:42 AM
  8. mustang7757's Avatar
    Will the phone last or screen last for a few more weeks as I can upgrade on April 25th?
    Hopefully it does, but back up any important Data now that way if something happens your not going lose data by surprise.
    Laura Knotek and J Dubbs like this.
    04-17-2022 09:44 AM
  9. Lucy Davies's Avatar
    Thank you that's a good idea to back everything up & I will press the edges of the screen where the lines appear too.
    mustang7757 likes this.
    04-17-2022 09:48 AM
  10. Javier P's Avatar
    Will the phone last or screen last for a few more weeks as I can upgrade on April 25th?
    I think it will and after some time you could end up with those lines showing up all the time. It shouldn't affect the normal use of the phone. We hope
    Laura Knotek and J Dubbs like this.
    04-17-2022 09:50 AM
  11. Lucy Davies's Avatar
    The phone still works perfectly fine when I scroll where the lines are & pressing them does nothing.
    04-17-2022 10:06 AM
  12. Lucy Davies's Avatar
    Here is one of the lines which only started to appear on Easter day. Normally the lines are horizontal which I'll still try to catch a picture of. The lines today have been coming & going when I was sat in a hot car.
    Attached Thumbnails Purple lines on screen.-13017.jpg  
    04-20-2022 12:23 PM
  13. mustang7757's Avatar
    Here is one of the lines which only started to appear on Easter day. Normally the lines are horizontal which I'll still try to catch a picture of. The lines today have been coming & going when I was sat in a hot car.
    Yeah i see it , at this point use it until something happens
    04-20-2022 12:32 PM
  14. Lucy Davies's Avatar
    The lines where a bit strange today as soon as they appeared a few minutes later they disappeared. Saw the right & left side meeting in the middle before disappearing.
    04-20-2022 12:56 PM
  15. mustang7757's Avatar
    You have everything back up ? You never know when the screen can go
    Laura Knotek likes this.
    04-20-2022 01:10 PM
  16. Lucy Davies's Avatar
    Yes everything is backed up constantly.
    04-20-2022 01:16 PM
  17. mustang7757's Avatar
    04-20-2022 01:17 PM
  18. J Dubbs's Avatar
    The lines where a bit strange today as soon as they appeared a few minutes later they disappeared. Saw the right & left side meeting in the middle before disappearing.
    I have seen a factory reset fix a problem like that. I had that on a phone and a reset fixed it for several more years. It was obviously a graphics driver issue (software), and the phone still works fine to this day. It's unlikely it would fix it, but there's a chance if it's worth the effort to you.
    Laura Knotek likes this.
    04-21-2022 05:05 AM
  19. Lucy Davies's Avatar
    I have seen a factory reset fix a problem like that. I had that on a phone and a reset fixed it for several more years. It was obviously a graphics driver issue (software), and the phone still works fine to this day. It's unlikely it would fix it, but there's a chance if it's worth the effort to you.
    Well I'm upgrading next week sometime so won't be using this phone much longer. But thank you for the information.
    J Dubbs likes this.
    04-21-2022 05:12 AM

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