04-20-2019 03:02 AM
41 12
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  1. Paul Z1's Avatar
    Hi All,

    Got my Huawei P30 3 days ago and noticed one suspicious behavior on the idle phone, even when I'm quite far, and there are no moving objects near the phone - it would display the fingerprint icon on the black, idle screen. While it is not a big deal, I am wondering if anyone else encountered this? It happens regardless of the phone cover (I have a standard, original huawei silicone car one but I tested it without the cover as well). I have also disabled face recognition and all functions related to it without any effect.

    Thanks,
    Paul
    03-30-2019 01:52 PM
  2. EricMartinSoCal's Avatar
    Hi All,

    Got my Huawei P30 3 days ago and noticed one suspicious behavior on the idle phone, even when I'm quite far, and there are no moving objects near the phone - it would display the fingerprint icon on the black, idle screen. While it is not a big deal, I am wondering if anyone else encountered this? It happens regardless of the phone cover (I have a standard, original huawei silicone car one but I tested it without the cover as well). I have also disabled face recognition and all functions related to it without any effect.

    Thanks,
    Paul
    They have already shipped the new phones? I thought they began shipping on April 5th? Or do you have a review unit?
    03-30-2019 01:58 PM
  3. Paul Z1's Avatar
    I got mine 3 days ago in Prague, and there was a Huawei Watch GT included as a free gift, it's available here - I guess they were testing EU market or region starting with Czech Republic... Btw. the phone is great overall, just this tiny weird behavior makes me wonder if the screen is just not too sensitive and would show the icon randomly.. no idea. Looks like I won't get an answer soon
    03-30-2019 02:02 PM
  4. Easycure1974's Avatar
    They have already shipped the new phones? I thought they began shipping on April 5th? Or do you have a review unit?
    I also has been availabe in Sweden since the 27th of march
    03-30-2019 03:00 PM
  5. Scienceguy Labs's Avatar
    Sorry to hear about that. Hopefully, you'll get an answer soon.
    How fast is the fingerprint sensor?
    03-30-2019 03:12 PM
  6. EricMartinSoCal's Avatar
    I also has been availabe in Sweden since the 27th of march
    Hmmm well all the ones on eBay are still "pre-order" status. I'm in the USA so I have to get it online and I guess we are still waiting. Good to hear some have it already. Enjoy!
    03-30-2019 03:28 PM
  7. Paul Z1's Avatar
    Compared to Honor 8 (the older type on the back of the phone) I would say it's the same speed - but you need to remember which part of the screen should be pressed, of course the icon will pop up but you may go a little off that place and you will have to scan your finger again using the right spot... when you see the physical one, it's definitely easier as you feel the edges of the scanner. I would not mind to have it on the back of the phone but this I guess is more trendy Now this feature is causing my concern as the mentioned icon would pop up on its own and it consumes some battery, and distracts you as you may think there is a new message or phone call coming... Anyone else encounter this? @easycue1974 how about you? Can you test it for me on your P30 ?
    Scienceguy Labs likes this.
    03-30-2019 03:32 PM
  8. dov1978's Avatar
    Hi All,

    Got my Huawei P30 3 days ago and noticed one suspicious behavior on the idle phone, even when I'm quite far, and there are no moving objects near the phone - it would display the fingerprint icon on the black, idle screen. While it is not a big deal, I am wondering if anyone else encountered this? It happens regardless of the phone cover (I have a standard, original huawei silicone car one but I tested it without the cover as well). I have also disabled face recognition and all functions related to it without any effect.

    Thanks,
    Paul
    Do you have a screen protector on the phone? The only time I see the fingerprint icon appear on my Mate 20 Pro is when I touch any part of the screen when it's idle. Maybe something triggering the screen touch?
    03-30-2019 03:49 PM
  9. Paul Z1's Avatar
    They put some tiny foil/protector on P30 and P30 Pro by default - so yes, there is some sort of screen protector but I have not put it on the screen myself. The sensor icon would also appear when I take the phone up from the desk (horizontal position to a vertical position of the device).
    03-30-2019 04:13 PM
  10. Paul Z1's Avatar
    Just a quick update - I have posted info about this problem on the Czech huafan forum and others confirmed that they've also noticed this behavior. People mention time interval of approx 15 or 30 seconds when the touch sensor icon appears on the black, idle screen. Btw. always-on-display is off. Face recognition feature does not affect this (it can be enabled or disabled).
    Scienceguy Labs likes this.
    03-31-2019 02:40 AM
  11. lambada24's Avatar
    Paul Z1 .. can you tell me if the P30 has a multi-colour LED notification light like the P20? Thanks.
    03-31-2019 07:06 AM
  12. Paul Z1's Avatar
    It does not. It doesn't have any LED in the first place.
    03-31-2019 08:10 AM
  13. Scienceguy Labs's Avatar
    Just a quick update - I have posted info about this problem on the Czech huafan forum and others confirmed that they've also noticed this behavior. People mention time interval of approx 15 or 30 seconds when the touch sensor icon appears on the black, idle screen. Btw. always-on-display is off. Face recognition feature does not affect this (it can be enabled or disabled).
    So, this is starting to sound maybe like an issue that Huawei will have to look into. Do you have trade in options or warranty?
    03-31-2019 10:10 AM
  14. lambada24's Avatar
    It does not. It doesn't have any LED in the first place.
    Thanks for the info. That's a deal-breaker to me. Will have to keep waiting for a model with a LED to come out.
    03-31-2019 02:00 PM
  15. Paul Z1's Avatar
    Thanks for the info. That's a deal-breaker to me. Will have to keep waiting for a model with a LED to come out.
    There is an 'always-on-display' feature instead. I realize that it's not the same but I guess with less and less space on the device it's hard to keep a LED light there. I really love that P30, battery life has exceeded my expectations, camera and the overall performance is smashing. I also like the eye-comfort feature which I use all the time. Someone on the Czech huafan forum mentioned that there will be an update to handle notifications better. Btw. they've also added Huwawei Watch GT watch as a gift for those buying P30 or P30 pro here in Czech republic (first 3 days on partnering websites - major ecommerce electronic retailers), I can see that today the price is unchanged but they no longer add the free smart watch.
    03-31-2019 03:26 PM
  16. Paul Z1's Avatar
    So, this is starting to sound maybe like an issue that Huawei will have to look into. Do you have trade in options or warranty?
    Of course, it's a brand new phone purchased from a major ecommerce player with physical stores here in Prague. There is a warranty and you can also return any item you order online within 14 days of delivery or store pickup, they just inspect the item, and you get a full refund. Since others confirmed this problem, I believe it's just a matter of an update, and the fingerprint icon will stop popping up.
    04-02-2019 03:22 AM
  17. Scienceguy Labs's Avatar
    Of course, it's a brand new phone purchased from a major ecommerce player with physical stores here in Prague. There is a warranty and you can also return any item you order online within 14 days of delivery or store pickup, they just inspect the item, and you get a full refund. Since others confirmed this problem, I believe it's just a matter of an update, and the fingerprint icon will stop popping up.
    That's great.
    Hope everything works out for you.
    04-02-2019 04:55 AM
  18. johnsamuels's Avatar
    Yesterday, I picked up mine at a store in Rome, Italy. No sign of the fingerprint issue. I hope you get it resolved without pain.
    04-02-2019 06:12 AM
  19. Paul Z1's Avatar
    Yesterday, I picked up mine at a store in Rome, Italy. No sign of the fingerprint issue. I hope you get it resolved without pain.
    Is it P30 or P30 pro? Please activate the fingerprint sensor first, and then leave the phone somewhere on the table - and watch it for around 30-40 seconds - the fingerprint icon should pop up. If not, perhaps it's indeed a hardware issue only on some of the P30s...
    04-02-2019 08:39 AM
  20. johnsamuels's Avatar
    P30 Pro - I should have mentioned that. The fingerprint does not pop up unless I move the phone.
    Tsepz_GP likes this.
    04-02-2019 08:47 AM
  21. Paul Z1's Avatar
    P30 Pro - I should have mentioned that. The fingerprint does not pop up unless I move the phone.
    Aaah, P30Pro is not the same device. We're discussing P30 in this thread but good to hear that it's not showing up on the Pro model. I decided to go for P30 as I like the size of that model and the audio jack socket, P30Pro is just too big for me. It was also about 260EUR (300USD) more expensive than P30 here in Czech Republic.

    Anyone else with P30 fingerprint icon issue? I want to validate if it is a global problem or perhaps a batch that was sent to Czech Republic might be impacted? It's a bit annoying as when something pops up on an idle screen, my first thought is that it is an incoming call or other notification, and it's quite annoying.

    There is a thin layer of foil (protector?) on the screen, perhaps this is causing an issue as someone pointed out? Do you see that foil on the screen on P30Pro as well?
    04-02-2019 09:09 AM
  22. Paul Z1's Avatar
    I got my P30 replaced by the store yesterday (unfortunately they only had a black color on stock) and the problem does not appear on the new device!!! It looks like some of the P30's are impacted according to Czech HuaFan forum users who own P30.
    04-05-2019 03:06 AM
  23. neil74's Avatar
    My new P30 (non-pro) does this. Just assumed it was a software issue.
    04-06-2019 02:57 AM
  24. Tsepz_GP's Avatar
    Is it P30 or P30 pro? Please activate the fingerprint sensor first, and then leave the phone somewhere on the table - and watch it for around 30-40 seconds - the fingerprint icon should pop up. If not, perhaps it's indeed a hardware issue only on some of the P30s...
    Got a P30 Pro here and don't have this issue.

    Seems to be on regular P30.
    04-06-2019 03:17 AM
  25. neil74's Avatar
    So is this hardware then?
    04-06-2019 03:29 AM
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