1. moonlanda's Avatar

    I have a P9 that has just developed an issue. The ON/OFF side button I normally use to activate the phone is only illuminating the screen momentarily. A couple of times yesterday when I pressed the ON button the screen lit up and stayed on for approximately one minute and then went back to black.

    I've tried a reset holding ON/OFF and volume for 10 seconds but its not made a difference.

    Any ideas what to try next?
    07-27-2019 03:48 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does the screen immediately come back on when you press the Power button again? If not, I'd suspect a hardware issue -- perhaps a loose connection.

    Does this persist in Safe Mode? https://www.hardreset.info/devices/h...lus/safe-mode/
    07-27-2019 10:51 PM
  3. moonlanda's Avatar
    When the power button is pressed the screen half illuminates momentarily and then goes back to black. The phone doesnt remain on long enough to navigate to safe mode. Can I use HiSuite to assist here
    07-29-2019 03:44 AM
  4. B. Diddy's Avatar
    Do you see anything on the screen when it illuminates, or is it just blank?
    07-29-2019 11:57 AM

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