1. Zalabya's Avatar
    I wanted to update the system on my Huawei honor phone and now it is stuck, I have no access to my data

    1-If I press power and Vol down button, the fastboot and rescue mode appear and shows "Phone Locked".
    2-If I connect to Hisuite through the FRM and try to recover using System Recovery, it shows "your device is not supported for system recovery"
    3-If I press only power button I see (EMUI) and the following 3 options: Download latest version and recovery, Reboot, and Shutdown. If I choose first option, it connects to wifi and then loads and show: "Getting Package info from server" but then "Getting package info failed"....If I select Reboot it restarts 2 times automatically then brings me back to the same (EMUI) page with the 3 options.

    Is there anyway to solve this? Is "Phone locked" in the FRM the problem? I have been researching for the past 5 days and the mobile repair shop that is nearby couldn't do anything and told me it's a lost case. I feel so stuck but I don't want to give up yet . This thread is my last hope to solve this issue. Please help and thank you.

    My phone is Huawei Honor 8 and it was working fine until I accidently tried to update the system...
    11-06-2021 12:04 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was this a official system update pushed over the air, or did you download an update file from some website and try to install it manually?
    11-06-2021 01:11 PM
  3. Zalabya's Avatar
    Welcome to Android Central! Was this a official system update pushed over the air, or did you download an update file from some website and try to install it manually?
    Thank you for the quick response. The update was the system update recommended under the system tab under the settings of the phone. I didn't open any websites for this...So it started updating the system but now it is stuck in the middle because failing to download the package from the server I think, it can't go back to the old system or proceed to new system...

    Is there anyway to save the data that is on the phone?
    11-06-2021 09:07 PM
  4. B. Diddy's Avatar
    Unfortunately, it sounds like the problem with the update has corrupted the firmware. I don't think you'll be able to save the data on the phone. Perhaps the only thing you can do is a factory reset: https://www.hardreset.info/devices/honor/honor-8/. Sorry!
    11-06-2021 09:15 PM
  5. Zalabya's Avatar
    Unfortunately, it sounds like the problem with the update has corrupted the firmware. I don't think you'll be able to save the data on the phone. Perhaps the only thing you can do is a factory reset: https://www.hardreset.info/devices/honor/honor-8/. Sorry!
    Thank you again for the quick response...It is sad but this was my last option... If I may ask, could I know what may have caused this so I avoid the same problem in the future? Thank you
    11-06-2021 09:43 PM
  6. Zalabya's Avatar
    I did Wipe Data/Factory reset and it was successful, however when I reboot the phone I see the same screen that was preventing me from starting the phone before the Factory reset.

    That screen is (EMUI) and the following 3 options: Download latest version and recovery, Reboot, and Shutdown. If I choose first option, it connects to wifi and then loads and show: "Getting Package info from server" but then "Getting package info failed"....If I select Reboot it restarts 2 times automatically then brings me back to the same (EMUI) page with the 3 options.

    How can I revive my phone? Is there any way?
    11-06-2021 10:09 PM
  7. B. Diddy's Avatar
    Thank you again for the quick response...It is sad but this was my last option... If I may ask, could I know what may have caused this so I avoid the same problem in the future? Thank you
    That's always hard to say. It could be a problem with the code in the update, or some glitch during the update process that caused a catastrophic error, or aging hardware that developed a fault.

    The Honor 8 is a 5 year old phone, and the last official update it ever got was probably more than 3 years ago. It's a bit puzzling to me how you could have gotten a recent update on this phone, unless you got it completely unused, and it's just trying to catch up with updates from that long ago.
    11-06-2021 10:10 PM
  8. Zalabya's Avatar
    That's always hard to say. It could be a problem with the code in the update, or some glitch during the update process that caused a catastrophic error, or aging hardware that developed a fault.

    The Honor 8 is a 5 year old phone, and the last official update it ever got was probably more than 3 years ago. It's a bit puzzling to me how you could have gotten a recent update on this phone, unless you got it completely unused, and it's just trying to catch up with updates from that long ago.
    Yeah I don't know why it proceeded with the update if it cannot handle it...So should I just give up on this phone then?? Is there any last advice I could get on what to do to get it working, at least until I get a new phone?
    11-06-2021 10:18 PM
  9. B. Diddy's Avatar
    You could try reinstalling the stock ROM, but since you mentioned that HiSuite doesn't seem to recognize the phone, I'm not sure how successful you can be: https://forum.xda-developers.com/t/s...d-f09.3788129/
    11-06-2021 10:38 PM

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