Contacts and Phone have disappeared - Galaxy S7

[scuzzlebut]

Hi,

Wondering if anyone can help?

I went to make a phone call the other day and noticed the Phone icon has disappeared and also Contacts.

I've tried many things after searching the web but not found a way to fix it yet.

I've looked under all apps and 'phone' is not there.
I can find it under settings, apps, select 'show system apps' - there are 3 entries for 'Phone' there but I can't do anything with them.

After trying lots of things I decided to factory reset the phone hoping this would fix it, but even that didn't resolve things, Phone and Contacts still missing. This completely baffled me.

I have installed the stock google contacts app which is working fine but can't find a phone or dialer app that isn't add free.
But really it's just bugging me why they disappeared. I'm wondering if a recent update caused the problem?

I really can't understand why a factory reset didn't fix it

My phone is a Samsung Galaxy S7, Android version 8.0.0, Samsung experience version 9.0

Thanks in advance for any help/advice.

 

[B. Diddy]

Welcome to Android Central! When you say you looked under all apps, you mean the App Drawer right?

Does it show up in Safe Mode? https://www.t-mobile.com/support/de...7-edge-g935t/safe-mode-samsung-galaxy-s7-edge

 

[scuzzlebut]

Hi,

Yes sorry, I meant the App Drawer.

Just tried Safe Mode and no, doesn't show up there

 

[mustang7757]

Hi,

Yes sorry, I meant the App Drawer.

Just tried Safe Mode and no, doesn't show up there

Long press empty page on home screen , choose home screen settings then tap on hide apps if anything hidden?

 

[scuzzlebut]

Just checked, nothing showing as hidden. Also Phone does not appear there at all

 

[scuzzlebut]

Another thing I've noticed, may or may not be relevant. If I swipe screen but don't unlock the phone and choose 'emergency call' the dial pad comes up ok.
It's like the 'phone' app exists but there is no icon for it anywhere?

 

[mustang7757]

Another thing I've noticed, may or may not be relevant. If I swipe screen but don't unlock the phone and choose 'emergency call' the dial pad comes up ok.
It's like the 'phone' app exists but there is no icon for it anywhere?

Did you install a 3rd party launcher or theme ?
Go to settings in sear bar on top type phone , does it show up?

 

[scuzzlebut]

Did you install a 3rd party launcher or theme ?
Go to settings in sear bar on top type phone , does it show up?

I did install a Samsung theme but that was months ago and don't use it now, just using the default theme.
Never tried a third party launcher.

Nope, if I search phone doesn't show up

Thanks for your suggestions.

 

[B. Diddy]

Does your App Drawer have folders as well? If so, check in the Samsung folder.

Also, could it be listed as Dialer instead?

 

[scuzzlebut]

Does your App Drawer have folders as well? If so, check in the Samsung folder.

Also, could it be listed as Dialer instead?

Just checked App Drawer, only folders I have are Google, Microsoft Apps and Samsung.
No Phone or Dialer app there either.
Also searched for Dialer and Phone, no app found

Thanks for your suggestions

 

[mustang7757]

Then you need to flash the stock firmware , something happened to it .

 

[scuzzlebut]

Then you need to flash the stock firmware , something happened to it .

Oh crap, nothing sinister happened I hope?

That might be a bit beyond me?
Is it a straightforward process?

 

[mustang7757]

Oh crap, nothing sinister happened I hope?

That might be a bit beyond me?
Is it a straightforward process?

If you never did it before its not straight forward, but you can learn if you like me to show you ?

 

[scuzzlebut]

If you never did it before its not straight forward, but you can learn if you like me to show you ?

Is there an article I can follow.

I'm guessing there is a risk that I could brick my phone but to be honest it's about time I upgraded anyway.

I do work in IT but don't know a whole lot about Android OS.
I could hopefully work through a step by step guide.

Thanks for your help.

 

[mustang7757]

Is there an article I can follow.

I'm guessing there is a risk that I could brick my phone but to be honest it's about time I upgraded anyway.

I do work in IT but don't know a whole lot about Android OS.
I could hopefully work through a step by step guide.

Thanks for your help.

No risk of bricking , your using stock firmware not custom . I can give you the guidelines , whats your model number and carrier?

 

[scuzzlebut]

No risk of bricking , your using stock firmware not custom . I can give you the guidelines , whats your model number and carrier?

Model number is SM-G930F
Carrier is GiffGaff - they use the O2 network.

 

[mustang7757]

Model number is SM-G930F
Carrier is GiffGaff - they use the O2 network.

Need country code

 

[scuzzlebut]

Need country code

Country code?
As in dial code?
+44 (UK)

 

[mustang7757]

Country code?
As in dial code?
+44 (UK)

Ok i checked sammobile website there are few for UK , I tried on and o2u but nothing , but BTU shows up

 

[mustang7757]

@Galactic Zoo you know the region code for UK o2?