05-06-2020 09:24 AM
59 123
tools
  1. scuzzlebut's Avatar
    Hi,

    Wondering if anyone can help?

    I went to make a phone call the other day and noticed the Phone icon has disappeared and also Contacts.

    I've tried many things after searching the web but not found a way to fix it yet.

    I've looked under all apps and 'phone' is not there.
    I can find it under settings, apps, select 'show system apps' - there are 3 entries for 'Phone' there but I can't do anything with them.

    After trying lots of things I decided to factory reset the phone hoping this would fix it, but even that didn't resolve things, Phone and Contacts still missing. This completely baffled me.

    I have installed the stock google contacts app which is working fine but can't find a phone or dialer app that isn't add free.
    But really it's just bugging me why they disappeared. I'm wondering if a recent update caused the problem?

    I really can't understand why a factory reset didn't fix it

    My phone is a Samsung Galaxy S7, Android version 8.0.0, Samsung experience version 9.0

    Thanks in advance for any help/advice.
    05-04-2020 01:27 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you say you looked under all apps, you mean the App Drawer right?

    Does it show up in Safe Mode? https://www.t-mobile.com/support/dev...galaxy-s7-edge
    05-04-2020 01:37 PM
  3. scuzzlebut's Avatar
    Hi,

    Yes sorry, I meant the App Drawer.

    Just tried Safe Mode and no, doesn't show up there
    05-04-2020 02:05 PM
  4. mustang7757's Avatar
    Hi,

    Yes sorry, I meant the App Drawer.

    Just tried Safe Mode and no, doesn't show up there
    Long press empty page on home screen , choose home screen settings then tap on hide apps if anything hidden?
    05-04-2020 02:08 PM
  5. scuzzlebut's Avatar
    Just checked, nothing showing as hidden. Also Phone does not appear there at all
    05-04-2020 02:11 PM
  6. scuzzlebut's Avatar
    Another thing I've noticed, may or may not be relevant. If I swipe screen but don't unlock the phone and choose 'emergency call' the dial pad comes up ok.
    It's like the 'phone' app exists but there is no icon for it anywhere?
    05-04-2020 02:19 PM
  7. mustang7757's Avatar
    Another thing I've noticed, may or may not be relevant. If I swipe screen but don't unlock the phone and choose 'emergency call' the dial pad comes up ok.
    It's like the 'phone' app exists but there is no icon for it anywhere?
    Did you install a 3rd party launcher or theme ?
    Go to settings in sear bar on top type phone , does it show up?
    05-04-2020 02:26 PM
  8. scuzzlebut's Avatar
    Did you install a 3rd party launcher or theme ?
    Go to settings in sear bar on top type phone , does it show up?
    I did install a Samsung theme but that was months ago and don't use it now, just using the default theme.
    Never tried a third party launcher.

    Nope, if I search phone doesn't show up

    Thanks for your suggestions.
    05-04-2020 02:30 PM
  9. B. Diddy's Avatar
    Does your App Drawer have folders as well? If so, check in the Samsung folder.

    Also, could it be listed as Dialer instead?
    05-04-2020 02:32 PM
  10. scuzzlebut's Avatar
    Does your App Drawer have folders as well? If so, check in the Samsung folder.

    Also, could it be listed as Dialer instead?
    Just checked App Drawer, only folders I have are Google, Microsoft Apps and Samsung.
    No Phone or Dialer app there either.
    Also searched for Dialer and Phone, no app found

    Thanks for your suggestions
    05-04-2020 02:37 PM
  11. mustang7757's Avatar
    Then you need to flash the stock firmware , something happened to it .
    05-04-2020 02:41 PM
  12. scuzzlebut's Avatar
    Then you need to flash the stock firmware , something happened to it .
    Oh crap, nothing sinister happened I hope?

    That might be a bit beyond me?
    Is it a straightforward process?
    05-04-2020 02:43 PM
  13. mustang7757's Avatar
    Oh crap, nothing sinister happened I hope?

    That might be a bit beyond me?
    Is it a straightforward process?
    If you never did it before its not straight forward, but you can learn if you like me to show you ?
    05-04-2020 02:46 PM
  14. scuzzlebut's Avatar
    If you never did it before its not straight forward, but you can learn if you like me to show you ?
    Is there an article I can follow.

    I'm guessing there is a risk that I could brick my phone but to be honest it's about time I upgraded anyway.

    I do work in IT but don't know a whole lot about Android OS.
    I could hopefully work through a step by step guide.

    Thanks for your help.
    05-04-2020 02:53 PM
  15. mustang7757's Avatar
    Is there an article I can follow.

    I'm guessing there is a risk that I could brick my phone but to be honest it's about time I upgraded anyway.

    I do work in IT but don't know a whole lot about Android OS.
    I could hopefully work through a step by step guide.

    Thanks for your help.
    No risk of bricking , your using stock firmware not custom . I can give you the guidelines , whats your model number and carrier?
    05-04-2020 03:03 PM
  16. scuzzlebut's Avatar
    No risk of bricking , your using stock firmware not custom . I can give you the guidelines , whats your model number and carrier?
    Model number is SM-G930F
    Carrier is GiffGaff - they use the O2 network.
    05-04-2020 03:09 PM
  17. mustang7757's Avatar
    Model number is SM-G930F
    Carrier is GiffGaff - they use the O2 network.
    Need country code
    05-04-2020 03:23 PM
  18. scuzzlebut's Avatar
    Need country code
    Country code?
    As in dial code?
    +44 (UK)
    05-04-2020 03:26 PM
  19. mustang7757's Avatar
    Country code?
    As in dial code?
    +44 (UK)
    Ok i checked sammobile website there are few for UK , I tried on and o2u but nothing , but BTU shows up Contacts and Phone have disappeared - Galaxy S7-20200504_163611.jpeg
    05-04-2020 03:37 PM
  20. mustang7757's Avatar
    @Galactic Zoo you know the region code for UK o2?
    05-04-2020 04:05 PM
  21. anon(10614692)'s Avatar
    @mustang7757 Its O2U
    Laura Knotek likes this.
    05-05-2020 01:33 AM
  22. mustang7757's Avatar
    @mustang7757 Its O2U
    Thanks , I'll try that code again but nothing came up firmware wise , but did for BTU
    05-05-2020 10:13 AM
  23. scuzzlebut's Avatar
    Ok i checked sammobile website there are few for UK , I tried on and o2u but nothing , but BTU shows up Click image for larger version. 

Name:	20200504_163611.jpeg 
Views:	4 
Size:	40.0 KB 
ID:	320059
    Thanks for your help.
    I found this youtube video on flashing my phone:

    https://www.google.com/search?q=flas...GcgQaA5LXwCA38

    I should attempt this maybe?

    The phone is not locked to a specific network so I'm guessing it doesn't have to be the O2 download, just a generic UK one?
    If I flash with the wrong download would that be a big problem?
    05-05-2020 10:29 AM
  24. anon(10614692)'s Avatar
    05-05-2020 10:44 AM
  25. mustang7757's Avatar
    Thanks for your help.
    I found this youtube video on flashing my phone:

    https://www.google.com/search?q=flas...GcgQaA5LXwCA38

    I should attempt this maybe?

    The phone is not locked to a specific network so I'm guessing it doesn't have to be the O2 download, just a generic UK one?
    If I flash with the wrong download would that be a big problem?
    Won't be big issue but might not work with your carrier
    05-05-2020 10:53 AM
59 123

Similar Threads

  1. Keeping phone unlocked
    By nonie in forum Samsung Galaxy Note 10 & Note 10+ (2019)
    Replies: 14
    Last Post: 05-08-2020, 03:57 PM
  2. ZTE Z577 Light and flasher does not work
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 05-04-2020, 12:25 PM
  3. i did a factory reset, how do i have a different version now?
    By Android Central Question in forum Ask a Question
    Replies: 8
    Last Post: 05-04-2020, 12:19 PM
  4. Replies: 1
    Last Post: 05-04-2020, 11:28 AM
  5. Apps and videos randomly restarting
    By MagentaManZach in forum Ask a Question
    Replies: 1
    Last Post: 07-16-2017, 03:05 PM
LINK TO POST COPIED TO CLIPBOARD