1. AngelaLu's Avatar
    This error message keeps popping up every 15 minutes saying “Unfortunately, com.android.preference.help has stopped." And I click OK and it pops up again and again and AGAIN. I've restarted my phone to see if it helps but it doesn't. Its starting to become VERY annoying. Please help. New galaxy note 3, not rooted.
    12-23-2013 12:19 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you Disabled any system apps? If so, one of them might be needed for whatever process is failing.

    If you haven't disabled any apps, then try going toyour App Manager or Settings>Apps​, tapping the Menu button, and selecting "Reset all app preferences."
    12-23-2013 12:28 AM
  3. AngelaLu's Avatar
    Hi! I've hit the reset all app preferences and its still popping up. However, I did notice that it pops up a lot more when I'm updating my play store apps. I was doing an “update all" on all my apps that needed updating in my play store and it popped up for every app that was being updated. It was impossible to do anything on my phone because of the pop up message so I hit “stop" to stop the updating and the pop up messaged stopped. Sooooo.... what the heck is wrong with my phone??

    Oh, does it have anything to do with the “lookout app" on my phone? Because that's what is in my notification bar while updating my apps. Idk if that has anything to do with my error msg but please help!
    12-23-2013 03:24 AM
  4. B. Diddy's Avatar
    Try doing a system cache partition wipe, following these instructions. You won't lose any personal data or settings.


    Posted via Android Central App
    12-23-2013 03:43 AM
  5. AngelaLu's Avatar
    Sorry, that didn't work either. I followed the instructions and it still popping up.
    12-23-2013 04:02 AM
  6. AngelaLu's Avatar
    Also, this black screen pops and and immediately disappears. Looks kind of like when you take a screen shot, is that spyware?? Should I just hard reset? :/
    12-23-2013 04:26 AM
  7. patruns's Avatar
    Did you try clearing the cache in the play store app? You can also clear the data if you need to. It will rebuild itself when it syncs.
    B. Diddy likes this.
    12-23-2013 09:45 AM
  8. B. Diddy's Avatar
    Did you try clearing the cache in the play store app? You can also clear the data if you need to. It will rebuild itself when it syncs.
    That's a good idea--was going to my next suggestion, but patruns beat me to it!
    patruns likes this.
    12-23-2013 10:58 AM
  9. AngelaLu's Avatar
    No its still popping up.. :/
    12-23-2013 06:47 PM
  10. UJ95x's Avatar
    I don't think it's spyware. Sounds like it's just a system process that isn't working properly. Backup up your data and see if a hard reset fixes it

    Posted via Android Central App
    12-23-2013 07:10 PM
  11. Salocin Snetrem's Avatar
    Brilliant!!! I had the same problem and following your advice fixed it. Thank you
    05-23-2014 12:41 AM

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