NEED HELP! ?Unfortunately, com.android.preference.help has stopped" KEEPS POPPING UP!

[AngelaLu]

This error message keeps popping up every 15 minutes saying ?Unfortunately, com.android.preference.help has stopped." And I click OK and it pops up again and again and AGAIN. I've restarted my phone to see if it helps but it doesn't. Its starting to become VERY annoying. Please help. New galaxy note 3, not rooted.

 

[B. Diddy]

Welcome to Android Central! Have you Disabled any system apps? If so, one of them might be needed for whatever process is failing.

If you haven't disabled any apps, then try going toyour App Manager or Settings>Apps​, tapping the Menu button, and selecting "Reset all app preferences."

 

[AngelaLu]

Hi! I've hit the reset all app preferences and its still popping up. However, I did notice that it pops up a lot more when I'm updating my play store apps. I was doing an ?update all" on all my apps that needed updating in my play store and it popped up for every app that was being updated. It was impossible to do anything on my phone because of the pop up message so I hit ?stop" to stop the updating and the pop up messaged stopped. Sooooo.... what the heck is wrong with my phone??

Oh, does it have anything to do with the ?lookout app" on my phone? Because that's what is in my notification bar while updating my apps. Idk if that has anything to do with my error msg but please help!

 

[B. Diddy]

Try doing a system cache partition wipe, following these instructions. You won't lose any personal data or settings.

http://support.t-mobile.com/docs/DOC-9049

Posted via Android Central App

 

[AngelaLu]

Sorry, that didn't work either. I followed the instructions and it still popping up.

 

[AngelaLu]

Also, this black screen pops and and immediately disappears. Looks kind of like when you take a screen shot, is that spyware?? Should I just hard reset? :/

 

[patruns]

Did you try clearing the cache in the play store app? You can also clear the data if you need to. It will rebuild itself when it syncs.

 

[B. Diddy]

Did you try clearing the cache in the play store app? You can also clear the data if you need to. It will rebuild itself when it syncs.

That's a good idea--was going to my next suggestion, but patruns beat me to it!

 

[AngelaLu]

No its still popping up.. :/

 

[UJ95x]

I don't think it's spyware. Sounds like it's just a system process that isn't working properly. Backup up your data and see if a hard reset fixes it

Posted via Android Central App

 

[Salocin Snetrem]

Brilliant!!! I had the same problem and following your advice fixed it. Thank you