[elementguy13]

Hello everybody.. I just purchased a Moto X and when I first turned on the phone it prompted me to download the new 4.4 kitkat so I did. Then it asked me again later and I did it again thinking maybe I didn't do it but for sure this time I did.. and in the settings it says kitkat for my firmware. Now it keeps asking me! And all i can press is remind me later or update but I've already updated it twice and it is definitely running kitkat! Has anybody heard of this? Thank you!!

[dancing-bass]

You may have updated to 4.4.0, but 4.4.2 is available, which would be a separate update.

Please post your build number (go to settings>about phone) and your carrier.

[elementguy13]

Hi, thanks for the speedy reply. I am on Verizon and it says version 4.4.2 and still asking me to update. Thanks

[dancing-bass]

Back up your data, wipe, and do a factory reset. Your update might have gone screwy when it installed itself. If that doesn't work, exchange it for a new device

Sent from my Galaxy Nexus using AC Forums mobile app