1. Optimist3's Avatar
    I've been getting the message 'Unfortunately, the process android.process.media has stopped', and other error messages including ''application launcher has stopped''. My tablet is a Smartpad v10 running Andoid Jelly Bean android 4.1. I have reluctantly re-set the factory settings using the volume and power switch combination. The tablet no longer seems to complete the 'boot' cycle. Instead it stays on the screen with the Jelly Bean Android picture and no longer takes me to an application screen where I can launch apps or enter the settings menu. Anyone know how I can get past this?
    12-05-2014 03:43 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! It might be a hardware or firmware flaw, which is unfortunately not uncommon with these kinds of off-brand devices. Can you try to do another factory reset using the button combination?
    12-05-2014 09:31 PM
  3. Optimist3's Avatar
    I've tried doing the reset a few times but it still doesn't get me anywhere. Any other suggestions please.
    12-06-2014 03:47 AM
  4. Optimist3's Avatar
    I've tried to reset several times but this hasn't resolved the issue. Any other suggestions?
    12-06-2014 05:27 AM
  5. B. Diddy's Avatar
    Since your device isn't that common, you'll probably have trouble finding a lot of support in the community. The only thing I can suggest at this point is to try contacting the manufacturer. Good luck!
    12-06-2014 05:53 PM

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