Originally Posted by
Dan Hurley I finally got through to Motorola support. Front line support told me I was hosed. I insisted on speaking to someone else and they sent me to level 2 support. All they had to do was go the AT&T's Address Book app, click disable, then enable. That synched me up and all my phone numbers showed up on my phone. However, I somehow now have a phone contact list loaded with email addresses from gmail, but I can clean those up.
Dan
Dan-
Glad you got to L2 and got it worked out. A factory reset shouldn't be necessary. I have posted some instructions on our community but I'm under 10 links so I can't post that for you yet.
Settings > Apps > All Apps > Disable ATT Address Book App
Then Re-enable it and your contacts should come back.
If you are experiencing an issue with Google Contacts. I would recommend Settings > Accounts > Google > Email Address > Uncheck and recheck contacts. Give it time. If you have over 1K contacts it may take a while to sync them down.
Also log into AT&T Addressbook and Google Contacts and check to ensure your contacts are all synced there.
If you are still having trouble, post a reply and we'll try to determine what is happening.
Mark
Motorola Support