1. TNorth2016's Avatar
    Hello. I have an LG Sunset running Lollipop 5.0.1. I generally don't use my mobile data, but in the last week or so I have been out of range of a wifi so I tried turning the data on. Each time, it says it has a 4G connection and I can see the arrows showing data transfer, but there is also a small spinning circle next to the 4G symbol indicating that data is syncing. It won't connect to any websites, email, etc. -it just spins.

    My question is - how can I see just what is "syncing" - I have the phone set to not update apps - and I only update apps manually over wifi when it is available. Of course, not wanting to use up my data on a download I can't identify, I do turn it off - but the same thing happens each time I try to turn it back on - so there is something "waiting" to be downloaded.

    Is there a way to tell what is being updated when I turn on the mobile data? I thought that perhaps it was trying to update some app - but none are set to automatically update. Could it be an update to the phone itself or to Android?

    If I do update everything when I am in range of wifi, should that solve this issue - or would the phone be trying to download other things as well? If I could see what it is trying to download, I'd have a better idea of what is going on.

    I am planning to travel in an area where I won't have access to any wifi, but if the data connection continues to be an issue - that will be a problem.

    Everything else works fine - the phone does connect to wifi when one is available and can make calls and get texts, it is just this one issue with the data that is a concern.

    Thanks for any ideas!
    09-02-2017 06:36 AM
  2. B. Diddy's Avatar
    Who's your carrier? Have you asked them about this?

    Did you get this phone from your carrier, or get it somewhere else unlocked and then activated it on this carrier?
    09-02-2017 10:45 PM
  3. TNorth2016's Avatar
    Hello! It is a Tracfone on ATT's network. I did get it from HSN but it was activated on Tracfone and the data was working last I had checked - which was quite a while ago.

    Not sure if that could affect things - but I haven't contacted Tracfone directly yet. Hoped to get some answers here since it is difficult to deal with Tracfone.

    09-03-2017 11:36 AM
  4. B. Diddy's Avatar
    09-03-2017 08:43 PM
  5. TNorth2016's Avatar
    Thanks - I did check the tracfone site and they sent an update to my APN settings. Seems to be working so far. I'll post back if I still have issues. Thanks for the links!
    B. Diddy likes this.
    09-04-2017 07:14 AM

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