1. dlcpa's Avatar
    I just got a new LG v20 and only 20% of my Google Contacts populated in the phone. Called AT&T and they imported a CSV file. It worked but a want to use the file online. They spoke to an LG rep who said there could be a limit. That's idiocy.

    I have 4700 contacts but that was never a problem for the Note 2 or 4 or the underpowered LG Gpad8. Any ideas?
    04-22-2018 02:18 PM
  2. B. Diddy's Avatar
    Sorry to start with the basics, but when you go to contacts.google.com on your computer browser, all of your contacts are there, correct?

    If they're in your cloud, then on the phone, go to Settings>Accounts>Google and make sure Contacts sync is turned on. Does it say that it successfully synced at any point, or is there a Sync Error?

    In the Contacts app, tap Menu>Customize View>Contacts To Display, and make sure it's set to display All Contacts.
    04-22-2018 05:17 PM
  3. dlcpa's Avatar
    I did all that with AT&T and by myself and everything seems to be going okay except the contacts aren't there. it starts with around 1500 and then it goes up slowly each time I do it I'm at 2179 now I think or something like that. If I do it again then maybe another 40. I tried to do it after I rebooted and after my Wi-Fi I was running in 119 megabits per second because sometimes it's only 37 to 40 which is another thing I don't understand.

    I'm starting to think there's something wrong with the phone. Wi-Fi is erratic and I'm getting in the 40 mb/s range when I'm getting a 119 on my Galaxy Note 4. Plus there is this contact issue and maybe it has to do with Wi-Fi.
    04-23-2018 10:34 AM
  4. Rukbat's Avatar
    Are you using the AT&T contacts app or the Android contacts app? They're different apps, and the AT&T app may have a smaller limit.

    It has nothing to do with wifi - contacts can sync over mobile data too. Internet speed depends on the speed of the internet path from the server to you, and can drop to 0 at times (like Christmas morning) from a server you normally get 5mbps from. And if you're only getting -119dbm from your router, you're standing in the wrong place. -99 is usable, but pretty poor - the normal range is -60 to -50. (And remember that the numbers are logarithmic - a 3db change is a 2:1 ratio in signal strength, so the difference between -119 and -60 is 524288 times the signal strength.)

    Install Wi-Fi Analytics Tool and walk around to see where you get a decent signal. If the house is large, or you're 2 floors from your router (routers work horizontally, not vertically) you may need a wifi repeater. (That means finding a place with a strong signal - a number lower than -80 - at which to place the repeater, but which is close enough to where you use the phone to still get a good signal from it.)

    But signal strength still has nothing to do with the number of contacts the phone can keep. (They're kept in the phone, they're synced to the server. You don't need any connection just to see all of them.)
    04-23-2018 11:57 AM
  5. B. Diddy's Avatar
    It might be worth removing your Google account from the phone, then adding it back again to see if that clears things up.
    04-23-2018 12:33 PM

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