1. BarbieLynn70's Avatar
    I have a Samsung Galaxy S5 and the keypad works fine while dialing a number to call. However, when I'm on the automated bank call, my bank does not "hear" the numbers that I key in. I've gotten locked out of my bank account (and yes I double and triple checked my account number). I also noticed on other automated calls it does not register when I use the keypad to press "1" for yes. Is there setting I need to adjust so that these computers on the other end can accurately hear the numbers I am pressing?
    03-05-2016 12:18 PM
  2. itguyjax8430's Avatar
    I have a Samsung Galaxy S5 and the keypad works fine while dialing a number to call. However, when I'm on the automated bank call, my bank does not "hear" the numbers that I key in. I've gotten locked out of my bank account (and yes I double and triple checked my account number). I also noticed on other automated calls it does not register when I use the keypad to press "1" for yes. Is there setting I need to adjust so that these computers on the other end can accurately hear the numbers I am pressing?
    Welcome to Android Central!

    There is nothing you can really adjust to fix the issue. How is your signal when you are doing these type of things?
    03-10-2016 11:11 AM

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