1. kingneptune117's Avatar
    I do not need one, but would like to know how to do it just in case. Can I do it over the internet or do I have to go in to the store? And by replacement I'm talking about a defect with the phone not an insurance replacement from user damage. I know some people here have done it so i would like to know how. Thanks!

    Sent from my VS980 4G using Tapatalk 2
    09-25-2013 12:14 PM
  2. rackumrack's Avatar
    I do not need one, but would like to know how to do it just in case. Can I do it over the internet or do I have to go in to the store? And by replacement I'm talking about a defect with the phone not an insurance replacement from user damage. I know some people here have done it so i would like to know how. Thanks!

    Sent from my VS980 4G using Tapatalk 2
    You call customer service and they walk you through every possible scenario in an attempt to alleviate the issue. If nothing works they send you a "like new replacement" and give you a period of days to send your old one back before they charge you full retail. If you go in a store they just call a csr to go through the same things you could do with a csr.

    Sent from my Nexus 7 using Tapatalk 4
    09-25-2013 01:33 PM
  3. stew930's Avatar
    I have had good luck calling Customer Service. I usually try to avoid the clowns at the stores.
    09-25-2013 02:21 PM
  4. NickA's Avatar
    I have had good luck calling Customer Service. I usually try to avoid the clowns at the stores.
    Exactly. Just call customer service, or even do an online chat. A lot of times they will overnight the phone. If not, then it's two day shipping.

    You'll receive a brand new unit if within your 14 days, otherwise you get a Certified Like New.
    09-25-2013 03:05 PM
  5. kingneptune117's Avatar
    Exactly. Just call customer service, or even do an online chat. A lot of times they will overnight the phone. If not, then it's two day shipping.

    You'll receive a brand new unit if within your 14 days, otherwise you get a Certified Like New.
    Cool, thank you! Do you have any link to the info about the 14 day thing? Is that really true?

    Sent from my VS980 4G using Tapatalk 2
    09-25-2013 03:38 PM

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