09-10-2016 12:41 PM
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  1. jfdrums's Avatar
    Hi,
    I have an LG G2 with a cracked screen. I have my replacement phone, but before I send this broken one back I'd like to retrieve my pictures and voice memos and such. The problem is the screen is unresponsive and I can't get past the lock screen to put the phone in the correct mode to transfer files, so my computer won't see it. Any suggestions?
    Thanks.
    01-22-2014 02:43 PM
  2. Gekko's Avatar
    i'd check with the carrier company store. perhaps they have a tool to transfer. in the future - use Dropbox!

    http://forums.androidcentral.com/and...ls-here-3.html
    01-22-2014 03:14 PM
  3. RobotHeaven's Avatar
    Mabe you can connect your phone to your pc via usb?
    01-22-2014 03:21 PM
  4. jfdrums's Avatar
    When I brought it to the store, the machine they have won't bypass the lock screen either. When I connect to my cpu, it doesn't read anything because I need to put the phone is storage mode, and since I can't get past the lock screen, I can't do that.
    I'm hoping someone knows a way to either have my computer read the contents of the phone without needing the phone to be in a certain mode, or if someone knows how to reboot the phone to factory settings, without erasing the contents of the internal memory. A long shot, I know, but I figure it is worth a try.
    01-22-2014 03:41 PM
  5. LGElectronics's Avatar
    Hello,

    Sorry to hear of your dilemma; unfortunately, there would not be another way to retrieve the contents on your phone without you having backed the device up either via Google, Dropbox, etc.

    Sorry we could not help any further.

    ^CL
    01-24-2014 05:36 PM
  6. Gunnyman's Avatar
    If you have adb access : adb /sdcard/* will pull everything stored in internal storage from the phone.

    Posted via Android Central App
    01-25-2014 05:31 PM
  7. Paddy Landau's Avatar
    Did you enable Android Device Manager?

    Alternatively, look at Android Lost from the Play Store. I believe that you can install it remotely from your PC and recover your data. I've not tried it in that mode, so I can't promise that it will work, but it's worth a try.
    01-25-2014 09:16 PM
  8. heading4tomorrow's Avatar
    Wow, amazing example of the usefulness of SD card / removable storage, and would be a whole lot stronger argument compared to google's "app compatibility, security and oh well just because we feel like it" argument.....

    I guess the best thing for everyone to do is to make sure your phone is set to USB MTP or USB PTP and Ask Upon Connection is unchecked.
    Oh while you guys are at it, I strongly recommend using Dropbox and having all pictures uploaded to DB. I have this, and all my videos & pictures get sent to my laptop immediately.

    I know this is too late, but I hope everyone can learn a bit from your unfortunate example.
    01-26-2014 02:18 AM
  9. RobotHeaven's Avatar
    I guess the best thing for everyone to do is to make sure your phone is set to USB MTP or USB PTP and Ask Upon Connection is unchecked.
    Even if it's checked i think it still defaults to the the last option used.

    This may be useful
    http://forum.xda-developers.com/nexu...s-off-t1573744
    01-26-2014 06:17 AM
  10. Gekko's Avatar
    Wow, amazing example of the usefulness of SD card / removable storage, and would be a whole lot stronger argument compared to google's "app compatibility, security and oh well just because we feel like it" argument.....

    I guess the best thing for everyone to do is to make sure your phone is set to USB MTP or USB PTP and Ask Upon Connection is unchecked.
    Oh while you guys are at it, I strongly recommend using Dropbox and having all pictures uploaded to DB. I have this, and all my videos & pictures get sent to my laptop immediately.

    I know this is too late, but I hope everyone can learn a bit from your unfortunate example.
    Internal RAM is much, much faster and secure than SD Cards. i'll take speed and security over idi0t-proofing.
    01-26-2014 10:12 AM
  11. heading4tomorrow's Avatar
    Internal RAM is much, much faster and secure than SD Cards. i'll take speed and security over idi0t-proofing.
    Sure, it makes a lot of difference when you are taking cellphone pictures and listening to music.

    And you can always encrypt the SD if you are worried someone is going to steal your SD and look at the pictures of your cats and listen to your music.

    Your apps can stay on internal STORAGE not RAM by the way.
    Most phones have only 1 GB RAM. More recent ones 2GB.



    Sent from my LG-D800
    01-26-2014 11:05 AM
  12. Gekko's Avatar
    Sure, it makes a lot of difference when you are taking cellphone pictures and listening to music.

    And you can always encrypt the SD if you are worried someone is going to steal your SD and look at the pictures of your cats and listen to your music.

    Your apps can stay on internal STORAGE not RAM by the way.
    Most phones have only 1 GB RAM. More recent ones 2GB.



    Sent from my LG-D800

    1. to be clearer i should have said Internal STORAGE and not Internal RAM.
    2. my experience is that the phone and Apps operate faster when there is no slow SD Card bottleneck to have to access.
    3. i'm not worried about picture and music. i'm worried about confidential documents and information and the SD Card as a SECURITY HOLE.
    4. Encrypt an SD Card? does that slow things down even more? hassle? no thanks.
    5. my Nexus 5 has 16GB with about 12GB free of Internal Storage. plenty for me but there's a 32GB if not.

    i'll stick with Internal Storage.
    01-26-2014 12:16 PM
  13. powell_bd's Avatar
    1. to be clearer i should have said Internal STORAGE and not Internal RAM.
    Yes.

    2. my experience is that the phone and Apps operate faster when there is no slow SD Card bottleneck to have to access.
    This is not true for my tablet (Asus TF300T) that has very slow internal storage, but SD card reader is pretty fast.

    3. i'm not worried about picture and music. i'm worried about confidential documents and information and the SD Card as a SECURITY HOLE.
    So how would you deal with the problem the OP has - your phone's screen is broken, you cannot access (and delete) your sensitive data and you must give the phone to somebody. In theory, someone can easilly pull your data from the broken phone.
    01-29-2014 07:33 AM
  14. Gekko's Avatar
    So how would you deal with the problem the OP has - your phone's screen is broken, you cannot access (and delete) your sensitive data and you must give the phone to somebody. In theory, someone can easilly pull your data from the broken phone.
    Android Device Manager-->Erase
    01-29-2014 08:19 AM
  15. heading4tomorrow's Avatar
    Android Device Manager-->Erase
    --> Lose all your data.

    Solution: Back up everything to the cloud (What google wants everyone to do)
    Better Solution: Keep the damn SD card support in place.

    Encryption does not cause anything to slow down, and once again we are talking about pictures, videos, documents, etc.. Not apps.
    But it seems like you are convinced that nobody should use SD or nobody needs removable storage.. while we merely suggest that manufacturers keep the SD card in there. People who don't like, don't have to use it.
    01-29-2014 11:14 AM
  16. Gekko's Avatar
    --> Lose all your data.

    Solution: Back up everything to the cloud (What google wants everyone to do)
    Better Solution: Keep the damn SD card support in place.

    Encryption does not cause anything to slow down, and once again we are talking about pictures, videos, documents, etc.. Not apps.
    But it seems like you are convinced that nobody should use SD or nobody needs removable storage.. while we merely suggest that manufacturers keep the SD card in there. People who don't like, don't have to use it.
    NO - "I" don't lose my data because i'm smart enough to use Google Services and Dropbox.

    people can use whatever they want - SD Cards, Floppy Disks, Cassette Tapes - i don't care. i don't cling to old paradigms. in the end - the free market will ultimately decide what is offered.
    01-29-2014 12:21 PM
  17. Paddy Landau's Avatar
    So how would you deal with the problem the OP has - your phone's screen is broken, you cannot access (and delete) your sensitive data and you must give the phone to somebody. In theory, someone can easilly pull your data from the broken phone.
    Speaking only for me (YMMV), I would encrypt all data, ensure that I always had backups, and set Android Device as a device administrator.

    That makes the data secure against theft, loss and damage. Of course, it is entirely my responsibility to hold up-to-date backups.

    Android 4.4 currently allows encryption, but at a large cost to convenience; I have read that Google is already working on making it more convenient. When that is solved, I shall encrypt the phone.

    To me, this is the best compromise between tight security and convenience.
    01-29-2014 12:38 PM
  18. heading4tomorrow's Avatar
    NO - "I" don't lose my data because i'm smart enough to use Google Services and Dropbox.
    people can use whatever they want - SD Cards, Floppy Disks, Cassette Tapes - i don't care. i don't cling to old paradigms. in the end - the free market will ultimately decide what is offered.
    People cannot use whatever they want if it is not an option on their device, sadly.
    You are not just being "smart enough" to use cloud storage, you are being forced to use them, there is a difference. If you had removable storage and still used google, that would make it "by choice".

    If your Nexus had two models, exact same price, exact same specs, one with removable battery, removable storage and one without, and you bought the one without, than that would make you the fighter of the cause to go cloud. Since they marketed nexus well below market price to attract people, most people suddenly became a fan of cloud storage..
    01-29-2014 01:04 PM
  19. powell_bd's Avatar
    Very true

    Sent from my LG-D802 using Tapatalk
    01-29-2014 04:29 PM
  20. Paddy Landau's Avatar
    Since they marketed nexus well below market price to attract people, most people suddenly became a fan of cloud storage..
    True words, although "fan" may not be quite the right word.

    But remember that you can connect your Nexus to your computer with a USB cord or, if you install the right apps, Bluetooth or WiFi, and back up like that. So, there are non-cloud options even without removable storage.
    01-30-2014 04:27 AM
  21. duhlarik's Avatar
    Yes, you can retrieve everything.
    Go here and watch this:
    and buy this:
    eForCity USB 2.0 A to Micro B Female Male Adapter for LG G Pad 8.3 Sony Xperia Tablet Z Black 1613150 - Best Buy
    and this:
    Mouse, Logitech Wireless Mouse M185 Swift Gray | Meritline.com
    Plug the adapter into your phone. Plug the wireless mouse receiver into the adapter. Use the mouse to navigate through your phone.
    Use the mouse to enable MTP this way:
    To select a USB mode for a connection
    1. From the Home screen, tap the Apps Key > Settings > PC connection > Select USB connection method.
    2. Tap Media sync (MTP), Internet connection, or Camera (PTP) to connect to the PC.
    Make sure Ask upon connecting is turned off this way:
    1. From the Home screen, tap the Apps Key > Settings > PC connection.
    2. Uncheck the Ask upon connecting checkbox.
    Now you can plug your phone into your computer and it should show up as a storage device. Move your files off your phone, then do a hard reset to wipe it.
    caligoanimus and stroge-hu like this.
    07-17-2014 09:52 PM
  22. duhlarik's Avatar
    Also, you could try to move files using wireless storage. Try this:
    STORAGE SHARE
    Wireless storage: Allows you to share files with your phone and computer. Go to >Settings >Share & connect >Wireless storage to turn Wireless storage on. You will see the Wireless storage icon on the top left corner of the status bar. Use that to see your address, user name and password. Open Internet Explorer and type your address (don't forget \\). You should be rewarded with a box that asks for your username and password. Enter those and voila, you have access to your files!
    07-17-2014 10:32 PM
  23. Joanne Wiggins's Avatar
    Hi,
    I have an LG G2 with a cracked screen. I have my replacement phone, but before I send this broken one back I'd like to retrieve my pictures and voice memos and such. The problem is the screen is unresponsive and I can't get past the lock screen to put the phone in the correct mode to transfer files, so my computer won't see it. Any suggestions?
    Thanks.
    11-01-2014 05:53 PM
  24. Drew Down's Avatar
    well what i did once i had the replacement phone, was to switch out the logic boards inside it was relatively easy just used a eyeglass type screwdriver removed the back and switched the old board to the replacement phone, hooked up to my mac, unlocked and backed everything up. hope this helps........jfdrums
    11-21-2014 08:38 PM
  25. caligoanimus's Avatar
    This is such an amazing idea. I would have never thought of using a mouse to navigate my broken screen. Currently have a cracked OnePlus with encrypted storage and lock and was really thinking I would have to fix it to get my data off. Thanks!
    08-14-2015 10:21 AM
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