Hello,
I recently upgraded to a LG G2 (White) from my Nexus 4. I got the phone in February, and started having issues with it the first day. The screen did a weird flickering thing. I went into a T-Mobile store and asked them about the flicker, and the sales rep told me that he has the phone and has the same issues and that the screen is just sensitive. Told me there wasn't anything wrong with my phone.
*
The probably continued, and I started having other screen issues. My phone's screen would not time out from time to time. I would tap it to make it turn off, and it would pop back on. Turned it off with the back button and the screen would pop back on. I had to leave the screen on until it decided to turn off, which drains the battery. It stayed on during an entire movie in the theater.
*
Along with that came other issues. My screen was unresponsive at times or it would just start clicking random things. I would have to time the screen out and turn it back on and it would work for less than a minute before it would be unresponsive again. I eventually took it into T-Mobile( after the 12 days of purchase, I thought it was 14) and explained my issues to the manager. He then plugged in my phone into the useless troubleshooting tool and determined there wasn't anything wrong with my phone. I needed to uninstall all my "third party apps" which I didn't have any and told me to do a factory reset on my phone. He then told me I needed to do a firmware update as well. I was constantly checking my phone for updates so I knew it didn't have an update available. Asked him what my options were because he said it wasn't a warranty issue. He told me to go through insurance or get a new phone basically. I wasn't very happy, and left with my phone. Did what he said the factory reset and the issue persisted.
*
Finally, I got fed up and called LG directly. Explained to them my issue and they told me to send my phone in and they would repair it or send me another one. My phone is currently at the LG Repair center.
*
T-Mobile was absolutely no help, and I don't understand why they think should pay for a phone that doesn't work that I just got, makes no sense.
*
If anyone else is having the same issues, I would return the device if it's within the the time frame! That or contact LG directly!!
*Also used the quick memo and determined my phone had a dead spot. *
Posted via Android Central App
I recently upgraded to a LG G2 (White) from my Nexus 4. I got the phone in February, and started having issues with it the first day. The screen did a weird flickering thing. I went into a T-Mobile store and asked them about the flicker, and the sales rep told me that he has the phone and has the same issues and that the screen is just sensitive. Told me there wasn't anything wrong with my phone.
*
The probably continued, and I started having other screen issues. My phone's screen would not time out from time to time. I would tap it to make it turn off, and it would pop back on. Turned it off with the back button and the screen would pop back on. I had to leave the screen on until it decided to turn off, which drains the battery. It stayed on during an entire movie in the theater.
*
Along with that came other issues. My screen was unresponsive at times or it would just start clicking random things. I would have to time the screen out and turn it back on and it would work for less than a minute before it would be unresponsive again. I eventually took it into T-Mobile( after the 12 days of purchase, I thought it was 14) and explained my issues to the manager. He then plugged in my phone into the useless troubleshooting tool and determined there wasn't anything wrong with my phone. I needed to uninstall all my "third party apps" which I didn't have any and told me to do a factory reset on my phone. He then told me I needed to do a firmware update as well. I was constantly checking my phone for updates so I knew it didn't have an update available. Asked him what my options were because he said it wasn't a warranty issue. He told me to go through insurance or get a new phone basically. I wasn't very happy, and left with my phone. Did what he said the factory reset and the issue persisted.
*
Finally, I got fed up and called LG directly. Explained to them my issue and they told me to send my phone in and they would repair it or send me another one. My phone is currently at the LG Repair center.
*
T-Mobile was absolutely no help, and I don't understand why they think should pay for a phone that doesn't work that I just got, makes no sense.
*
If anyone else is having the same issues, I would return the device if it's within the the time frame! That or contact LG directly!!
*Also used the quick memo and determined my phone had a dead spot. *
Posted via Android Central App
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