Can't get back up data to restore on to new G2. Help!

Hi all,

My wife dropped her g2 and the screen cracked. it's totally unresponsive. I managed to make a backup with the LG PC suite software though.

The replacement phone showed up in the mail a day or so ago. For some reason I can't get the backup to restore on to the new g2. the restore button is greyed out, it's not even an option for me. I am plugging the g2 to the computer with USB. Not trying to do this on wifi. Not sure what steps I need to take to get the restore option to not be greyed out. My wife is going nuts not having her contacts in her phone. Any help is appreciated.

If her contacts were sync'd to her gmail account on her old G2, and she logged into her new G2 using the same gmail account, all her contacts should already be sync'd over to her new G2 -- no need to play with backup files at all. Same applies to calendar appointments.

Apparently she didn't do that because we aren't seeing any contacts come back.

Posted via Android Central App

So does that mean I'm SOL on getting my wife's contacts back?

Posted via Android Central App