1. chermesh's Avatar
    Hi,
    Whenever I start a net search (or any other browser action) in situations in which both Wi-Fi and standard internet are set active, but no Wi-Fi server is available, I get a no internet connection available note.
    If I disable Wi-fi communication turns back to normal.
    What's wrong?
    How do I solve this mystery?
    08-26-2016 06:52 AM
  2. B. Diddy's Avatar
    Is it actually connecting to a wi-fi hotspot that doesn't have internet access? Or does this happen when there are no wi-fi hotspots around at all?
    08-26-2016 01:05 PM
  3. chermesh's Avatar
    None of the two. I lose connection when no wi-fi hotspot is available but my smartphone is configured for wi-fi as well as standard communication.
    08-26-2016 05:58 PM
  4. B. Diddy's Avatar
    Did it used to work correctly, and this problem only recently started?

    First, go to Settings>Wi-fi, tap Menu>Advanced, and see if there is a Smart Network Switch option. If there is, turn it off.

    If that doesn't help, then boot into Safe Mode to see if some 3rd party app might be the problem: https://support.t-mobile.com/docs/DOC-11127
    08-26-2016 11:31 PM
  5. chermesh's Avatar
    Hi Diddy,
    I looked for the Smart Network Switch, but failed to find it, it least not on standard mode. However, I've acknowledged that the "Switch to Mobile Data" is unchecked. I change it, and the problem disappeared.
    Thanks for indication the direction for the solution.
    B. Diddy likes this.
    08-27-2016 03:57 PM

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