1. giddyg3's Avatar
    Yet another issue with this phone (sigh).
    Battery went to 0%, plugged in the charger into phone from wall outlet, and I get this screen which I can't power off to get out of: ""Firmware Update: Do not unplug the USB connection until the process is complete."
    11-21-2014 08:50 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Ugh, how new is the phone? Can you get a replacement, either from the store or from LG?

    It sounds like it could be an issue with the USB port or the cable--it thinks it's connected to the computer via USB, rather than a wall outlet. Also thinks it's getting signals about firmware update being sent over USB?
    11-21-2014 11:43 AM
  3. aaabbbds's Avatar
    This happened to me also.

    This happened, when i plugged the phone to computer when it was trying to shut itself down, apparently connecting to charger does the same. AFAIK no firmware update was going on.

    The phone was all dead, except the screen.

    I detached battery and reattached it. It is now working fine.
    11-10-2015 07:26 AM
  4. Kathleen Boots's Avatar
    Thanks that was a fix for me
    07-10-2016 05:27 PM
  5. tootalumfer's Avatar
    take the back off pull battery out then put it back in put the back part back on and it should be good
    05-29-2017 09:16 PM

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