11-19-2018 09:41 PM
32 12
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  1. ouyangchris's Avatar
    I was just watching netflix when my phone suddenly restarts by itself. At first the reset let me go through, then it restarted again. This time a white screen popped up asking for a pin/password to decrypt. I never had a password because I used a lock pattern. Now I tried everything to get to my phone, but it just stays on the same white screen asking for a passcode.
    04-20-2015 03:09 PM
  2. Kevin OQuinn's Avatar
    I was just watching netflix when my phone suddenly restarts by itself. At first the reset let me go through, then it restarted again. This time a white screen popped up asking for a pin/password to decrypt. I never had a password because I used a lock pattern. Now I tried everything to get to my phone, but it just stays on the same white screen asking for a passcode.
    Encryption doesn't happen all by itself. You have to go in and ask for it, and then confirm it more than once. I've never heard of this happening before.

    There is no way to bypass it. You have to put that passcode in or it won't boot. That's the point of encryption, to protect your data. If there were a way to bypass it it wouldn't serve its purpose.
    04-20-2015 03:48 PM
  3. Clocks's Avatar
    That's what a stolen phone does when the owner encrypted it. Maybe ask them for the password.
    latinoboi30 and tsarcams like this.
    04-20-2015 10:14 PM
  4. AndroidHabit's Avatar
    What Kevin said is right, you must have done it and messed up or forgot the password or what clock said.
    A new user with one post being how to get passed encryption is suspicious and you might have just found or stole it.
    Nothing you can do.
    latinoboi30 likes this.
    04-20-2015 10:45 PM
  5. ouyangchris's Avatar
    For your information, why would I want to steal someone's phone. The only reason why I joined is to seek an answer to get help. If your trying to bring negativity, then you should not have commented. I'm being honest, my phone really locked me out.
    04-26-2015 09:27 PM
  6. Waynezat's Avatar
    The only thing you can do would be to bring it back to where you purchased it.
    04-27-2015 07:56 AM
  7. 540Kicks's Avatar
    I also created an account for this matter (yes it's shady to have a new account for this, but it's all I can do) and this happened to me too. My G3 which had been working fine for months suddenly encrypted itself without my consent and won't let me in. I've tried every password I use and none have worked. I tried every individual letter on the keyboard in case it rubbed against something in my pocket or something like that, but nothing has worked. Need it unlocked ASAP and might not be able to get to Best Buy anytime soon to get it bypassed. Is there any way to unlock it or figure out the password?
    04-27-2015 11:17 PM
  8. Ryche's Avatar
    You could always do a master reset to factory specs - of course, you'd lose everything you have. But assuming that you are a conscientious phone user and back up your data every so often, you can re-store whatever you lose.

    Otherwise, I tend to agree with the other commenters. Encryption doesn't "just happen". Something had to trigger it - whether you initiated it, or it was initiated as theft protection, or someone hacked into your phone/Sim to control it...
    04-28-2015 03:16 PM
  9. Allison Mcpike's Avatar
    I had just gotten the Lg G3about two months ago and my phone did the same thing to me... I also noticed that it says 30/30 attempts remaining; and no matter how many passwords are tested the number only goes down to 29/30 and then stops. I had called the Lg tech support and they said the best thing they could do is work on it or send me a new one, kind of sounds like that is the only way to solve this problem from my findings! Hopefully someone can find a solution but to all of you just as confused as I am; this is not a password that the owner sets; I believe it may be linked to some kind of virus or something
    05-02-2015 03:38 PM
  10. donm527's Avatar
    No worries... If the phone is your and you enabled device manager.
    Go to https://www.google.com/android/devicemanager
    and when it locates your phone, go to the lock option and put in a new password.
    Viola! Now you can access your phone with the new password.
    05-02-2015 08:14 PM
  11. bryc3v's Avatar
    Found a solution.

    Remove the battery.

    Put the battery back.

    Turn it on.

    Wait for few seconds (mine keeps making a knock knock sounds with 2 or 3 seconds interval)

    Put in the pin (phone still making a knock knock sounds with 2 or 3 seconds interval)

    Keep the phone screen on by tapping the screen.

    Viola it worked!
    10-11-2015 09:26 AM
  12. camjdog1's Avatar
    My phone also encrypted itself.
    i was playing clash of clans and i finished an attack in the clan war. I put it in my pocket 20 min later i took it out of my pocket and it was the white screen you have and i needed a pin to decrypt. I cant turn off my phone to hard reset it. every time i turn it off it turns back on. so it sucks i lost all my photos and contacts but i am ordering a new phone. I have a g3.
    11-15-2015 07:48 PM
  13. fnused's Avatar
    I've had my LG G3 for about a year and mine did the exact same thing. I have an active at&t account and go the phone from the store in the original box. I checked the time on it before going into work and within 2 hours later the next time I woke it up I saw the white page with the 30/30 attempts left. I'd try a password/pin and it would go to 29/30 but never any lower. If I hit the back arrow at the bottom it would go back to 30/30. I've tried taking the sim card out and the battery out. I've tried holding the lower volume button when the at&t symbol is loading upon the phone turning on and all it does is take it to SAFE MODE; but the white screen with the 30/30 and enter pin/password to decrypt still stays.
    01-23-2016 10:41 AM
  14. mnnit_yg's Avatar
    I also had same problem , i tried calling ATnT and they connected me to LG , LG said they have not even heard about it and as my phone is out of warranty (15 months), they cannot do anything about it.
    Finally i showed this phone to a local cellphone repair shop in India, and they found it was a problem with numerous pattern incorrect entries , called as pattern lock and it can be undone by software unlock, no factory reset. Just few bucks.
    03-25-2016 11:00 AM
  15. newbreedsoftware's Avatar
    you can use LG FlashTool to flash a new copy of the ROM and that will unlock the PIN. I had the same issue on an LG G Pad :-)
    09-21-2016 09:47 PM
  16. madsric's Avatar
    well, folks, I had encrypted mine, I do know that. I work night shifts and my thinking is not always as sharp as I'd like... So when I turned it off one day and it asked for a PIN/password when rebooted, I couldn't for the life of me remember what I had chosen. I was down to 8/30 attempts! Then I read your blog and somehow figured out it was my lock screen PIN that I was after, not some other one. It worked! Voilà!
    11-16-2016 05:59 AM
  17. Tom Larsen's Avatar
    I was watching HBO and the phone restarted and it didn't encrypt but the settings was changed, so I had to change ringtone etc. back again. Never happend before and it feel strange.
    12-07-2016 02:20 AM
  18. Kenrp's Avatar
    Just had the "locked out" problem on my G3.
    Followed the advice here and did a factory reset, but was still asked for the pin code after that.
    Tried a few numbers until it asked me for the PUK code.
    Called my phone company (Virgin) and received the code, all up and running in minutes.
    Unfortunately, I had followed the advice here and lost everything due to the factory reset.

    DO NOT DO A FACTORY RESET.

    Just get your PUK code!
    12-22-2016 09:02 AM
  19. Avery14's Avatar
    I've had my LG G3 for about a year and mine did the exact same thing. I have an active at&t account and go the phone from the store in the original box. I checked the time on it before going into work and within 2 hours later the next time I woke it up I saw the white page with the 30/30 attempts left. I'd try a password/pin and it would go to 29/30 but never any lower. If I hit the back arrow at the bottom it would go back to 30/30. I've tried taking the sim card out and the battery out. I've tried holding the lower volume button when the at&t symbol is loading upon the phone turning on and all it does is take it to SAFE MODE; but the white screen with the 30/30 and enter pin/password to decrypt still stays.
    I am dealing with the same exact issue. Did you ever get the problem resolved?
    02-15-2017 08:17 PM
  20. Avery14's Avatar
    How do you download the flash tool if your locked out of the phone?
    02-15-2017 08:20 PM
  21. Avery14's Avatar
    I have asked everyone about a software unlock and no one has heard of it. What shop in India did you go to?
    02-15-2017 08:23 PM
  22. BubbyNickel's Avatar
    Ok so the same thing happened to me also. Im almost thinking someone somehow hacked my phone. I have the LG Stylo, it started a couple weeks ago and some of my apps started malfunctioning or not working at all, then my keyboard changed, then yesterday my phone reset out of nowhere and the 30/30 attempts password screen popped up. The Device Manager password reset idea would have been ideal, however, when I tried that it said my device could not be located. I tried the password reset anyway, and it said that it sent, however I still got nothing on my phone at all. I REALLY dont want to do a hard factory reset on it and lose everything I have on it, so PLEASE for the love of sweet breakfast meat, someone please help me out!!!!!
    05-01-2017 03:49 AM
  23. Nellie Simutkin's Avatar
    I have the same issue with my LG V10. I never set a password on it and I actually didn't use it much but I do have sentimental valued info on it that I didn't finish backing up onto my computer. I read through the thread with different opinions and I'm doing some research myself to see what's best for my situation. I have 10 tries before it does a factory reset. I'm on my last try. So far googled PUK, Dr.Fone, LG Flash Tool, went on My Verizon account, tried through my gmail account that is linked but first tested it on my other LG V10 phone and it is BS (doesn't work). I'm looking through like a million sites and things I can download to get into my phone to break the lock. I considered paying a hacker (found a pro that will do it for $200 geekyryan) googled different ways I could hack it on my own (there is several ways), so far I think I'm gonna try flashing my phone if I can find a way.
    10-03-2017 06:20 PM
  24. Nellie Simutkin's Avatar
    I even paid tech pros (JetCounsel) but they only give you their opinions and answers they don't hack your phone for and change passwords.
    10-03-2017 06:24 PM
  25. AnimeNWaffles's Avatar
    I had just gotten the Lg G3about two months ago and my phone did the same thing to me... I also noticed that it says 30/30 attempts remaining; and no matter how many passwords are tested the number only goes down to 29/30 and then stops. I had called the Lg tech support and they said the best thing they could do is work on it or send me a new one, kind of sounds like that is the only way to solve this problem from my findings! Hopefully someone can find a solution but to all of you just as confused as I am; this is not a password that the owner sets; I believe it may be linked to some kind of virus or something
    Mine is doing the exact same thing now. I went to bed and when i woke up, it was on my screen. Please tell me you've found a solution.
    11-05-2017 02:24 PM
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