1. Matt Mullen's Avatar
    Hi all wonder if anybody can help me
    iv recently bought an lg g3 and once setup I found out that it included something called smart unlock which allows me to unlock the mobile with my face.

    Now I went into settings - general - security - trusted agents - and enabled smart lock ( google)

    then

    went into display - lock screen - smart lock - and turned on trusted face, did that setup and made sure I had my pattern setup

    then I turned the screen off and turned it back on but it doesn't show anything to say its looking for my face, it just shows the pattern thing

    iv restarted the phone - still doesn't work

    iv even factory reset the phone ( as asked by o2) - still doesn't work

    does anybody know what could be stopping it from working please
    05-08-2015 02:37 PM
  2. belodion's Avatar
    Have you poked about in Settings, Security, Device Administrators? Just an idea.

    Posted via the Android Central App
    05-09-2015 02:57 PM
  3. Matt Mullen's Avatar
    hi yes

    iv had a look in security - device admins and their is

    android device manager - enabled
    mobile superhero - enabled
    mcafee security disabled
    05-09-2015 03:19 PM
  4. sreerag ag's Avatar
    Same problem here.

    I can't get my smart lock to work. I tried both trusted places and trusted places. Both of them is not unlocking my phone.

    Posted via the Android Central App
    06-04-2015 09:22 AM
  5. underway99's Avatar
    I've loaded an app from the Play store called Smart Unlock. It uses trusted BT and WiFi connections to lock/unlock the phone.

    Smart Unlock
    06-04-2015 10:35 AM
  6. Umass021's Avatar
    Mine has been working just fine. When my smart watch is connected the lock screen is disabled thru smart lock.
    06-05-2015 07:21 AM

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