Texting issue on Cricket with LG G3

[magnum003]

My wife and I both have an unlocked LG G3 (T-Mobile variant) and have it set up on Cricket Wireless. We've been having this weird issue where text messages won't send/receive and the only thing that will fix the problem is to make a phone call. I've contacted cricket several times and they've done the usual "reset the service" asked to factory reset the phone. The factory reset works for a couple of days, then the problem shows up again. I've looked in to APN settings and found a reddit where someone found that they're proxy.aiowireless.net was resolving to different addressed depending on whether you were connected via wi-fi or via 4G. I tried setting the proxy to one of the "4G" IP addresses and that didn't seem to fix the issue either. Can anyone recommend a fix to this? It's driving us both crazy.

We're missing text messages and we only realize it after we make a phone call and a flood of text messages comes in. I will also note that my wife had similar issues on the Amazon Fire phone, but she used it for such a short time, it was hard to diagnose. We thought maybe it was just a problem with the fire OS.

Thanks!

 

[sydneycooper1979]

Have you requested a new sim from Cricket? It definitely could be something in the apn settings.

 

[magnum003]

Have not requested a new SIM. I really think it's the APN setting for the MMS Proxy, but haven't been able to confirm it. And how can my wife and I be the only ones afflicted by this problem. Seems like it would be widespread and Cricket would go out of business.

 

[magnum003]

I can't imagine both SIMs being/going bad. The fact that we both have the same exact phone and have the same exact problem makes me think it's an issue with the T-Mobile variant of the G3. Hate to have to pick up a new phone just to test this theory.

 

[magnum003]

I've rooted and ROM'd my phone, but had issues with bluetooth so that was a non-starter for me. I didn't have it running in that mode long enough to see if the text messaging issue came back. I may try it again if this texting issue resurfaces. I have to believe there's something going on with this phone and the carrier mods.

 

[magnum003]

Whelp, heard back from Billy at Cricket. Not sure it's going to be much help to a Verizon phone, but here's what they think the issue is:

Our IT team has located the issue. Jeff spoke with your wife to explain what was going on which is that the T-Mobile visual voicemail app is interfering with your text messaging. To disable the app just go to settings->applications->visual voicemail->disable. If you have any questions or issues please let me know.

 

[magnum003]

The saga continues. I reset my wife's apn settings to have the hostname instead of one of the IP addresses that the host name resolved to. She received a flood of text messages from her group of friends. However, they all came in as individual texts and none of them downloaded. Tapping on "download" does nothing but make a little circle spin. Anyone know what causes this?