12-08-2020 03:30 AM
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  1. UmbraVGG's Avatar
    UmbraVGG
    Out of the blue I suddenly have no service/data. When making a call I get "radio off" and the error "To place a call, first turn off Airplane mode." but my airplane mode is off. I can't make calls/text or do anything with service.

    Things I have tried that did NOT work:
    *#*#4363#*#*
    Toggling mobile data
    Toggling airplane mode
    Turning off airplane mode, reboot phone, turn airplane mode on
    Reboot in safe mode
    Updating profile
    Updating firmware
    Soft reset
    Turning off phone and waiting 20 minutes, reboot
    Turning off phone, taking out battery, pressing power button, waiting 20 minutes, reboot
    A new SIM card
    Calling Sprint multiple times

    I hear that other users who have this issue have flashed a modem(??) and that that can fix the issue but I do not know what that means or how to do it.

    Relevant information:
    Systems->About phone->Network:
    Network: Unknown
    Signal Strength:0 dBm 99asu
    Mobile network type: Unknown
    Service state: Radio off
    Roaming: Not roaming
    Mobile Network State: Disconnected
    IP address: Unavailable

    Systems->About phone->Software Info
    Android version: 6.0
    Android security patch: 2017-09-01
    03-06-2018 11:54 PM
  2. UmbraVGG's Avatar
    UmbraVGG
    Systems->About phone->Software Info
    Android version: 6.0
    Android security patch: 2017-09-01
    Baseband version: MPSS.BO.2.5.c3.00106-M8992FAAAANAZM-1.82806.1
    Kernel Version: 3.10.84
    Build number: MRA58K
    Software version: LS991ZVI
    Security software version: MDF v2.0 Release 1

    Similar to this post on https://forums.androidcentral.com/ve...-off-help.html (spaces added) but with a Sprint LS991 and Android 6.0.
    03-06-2018 11:55 PM
  3. Laura Knotek's Avatar
    Laura Knotek
    Moderator Captain
    Welcome to Android Central.

    I've moved your thread to the LG G3 forum so it will get more exposure to people familiar with this device.
    03-07-2018 02:03 AM
  4. UmbraVGG's Avatar
    UmbraVGG
    Update: The resolution to this issue according to the sprint store is to type ##Update # in the call dialer. Confirmed working.
    tube517 likes this.
    03-10-2018 01:50 PM
  5. Kenneth Derrickson's Avatar
    Kenneth Derrickson
    i have lg stylo 5 it has the same problem
    m but include preferred network mode:22
    12-08-2020 02:54 AM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Which carrier are you on? What do you mean by "preferred network mode:22"?
    12-08-2020 03:30 AM
« Using Google Voice on my LG G3. I have a question on incoming calls

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