1. Android Central Question's Avatar
    I have only ten days or less to figure this out. My front camera software says "camera stopped working" with my LG G3 phone, this doesn't happen if I rollback to any previous updates. I went to sprint so that they could fix it and they want me to pay over 150$ not including any extra fees to replace it under my insurance due to "water damage" on the mother board that's been present for several months.

    I was told the phone would eventually shut down or fall apart due to this therefore its not covered. They gave me no notes or picture of the water damage so I opened the phone myself and cannot find any damage on the mother board or even on other parts of the phones itself.

    I don't know what to do about it honestly, going to try to add pictures so I can get better support or verification.
    03-28-2018 02:53 PM
  2. critta71's Avatar
    My front camera software says "camera stopped working" with my LG G3 phone, this doesn't happen if I rollback to any previous updates.

    If I am reading this correctly you say it works well when rolled back to a previous update. Which tells us it is software related not hardware/water. Cant you go to sprint and show them it working in an older version of the software. then run new update and show them its not working. hence its a software issue????
    03-28-2018 05:23 PM

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