I hope AT&T is wrong about their date.

[Neill Baldwin]

Feel free to try. I called the number listed in the email and was told that it couldn't be done at this point since they now have inventory.

Well 4th store I called has plenty. Called to cancel and got the same answer you got. Now I'm on hold with escalation team supervisor. This is just bad customer service.
Well, same story you got. Can't cancel the oder because warehouse has accepted the order and has stock. However, can't say when my order will ship. Feel bad for the guy I talked to because I gave him an earful about how bad their system is.

 

[Daniel Biehl]

Well 4th store I called has plenty. Called to cancel and got the same answer you got. Now I'm on hold with escalation team supervisor. This is just bad customer service.

Definitely. Let me know how it goes. Hopefully someone can figure out to just delete the order and prevent somebody from putting a phone in a shipping box before it's too late.

 

[tardus]

Definitely. Let me know how it goes. Hopefully someone can figure out to just delete the order and prevent somebody from putting a phone in a shipping box before it's too late.

Usually the shipment can be refused. I'd ask AT&T customer service and if they agree make a record of it and have acct notated - also note time of call, rep's name, etc.

 

[Neill Baldwin]

Usually the shipment can be refused. I'd ask AT&T customer service and if they agree make a record of it and have acct notated - also note time of call, rep's name, etc.

We could probably refuse the shipment but I'm sure he's in the same boat I am. As long as that order is out there we can't get one from the store because our upgrade no longer shows as eligible. So there will be no reason to refuse the shipment, it's just having no word on when it will ship, but ya can't cancel either.

 

[Daniel Biehl]

We could probably refuse the shipment but I'm sure he's in the same boat I am. As long as that order is out there we can't get one from the store because our upgrade no longer shows as eligible. So there will be no reason to refuse the shipment, it's just having no word on when it will ship, but ya can't cancel either.

Exactly. Would have loved to have had the phone today on release day, but it looks like I'm not going to be able to get it until next week at the earliest.

 

[Neill Baldwin]

Exactly. Would have loved to have had the phone today on release day, but it looks like I'm not going to be able to get it until next week at the earliest.

Did you try hitting The "cancel order" button on the order status page? Just wondering what it said if you did. At this point I'm almost too gun shy to try, might delete me from the system. lol

 

[Daniel Biehl]

Did you try hitting The "cancel order" button on the order status page? Just wondering what it said if you did. At this point I'm almost too gun shy to try, might delete me from the system. lol

All that did was grey out the button for me so I can't press it again and I got an email saying "The recent request to cancel preorder [order number removed by mod] for LG G4 (Metallic Gray) was unsuccessful. "

 

[ffejjj]

I just picked up my sprint lg g4 at Best Buy. They had two more AT&T versions there waiting in my name. Kind of suspicious?!

Posted via the Android Central App

 

[Neill Baldwin]

All that did was grey out the button for me so I can't press it again and I got an email saying "The recent request to cancel preorder [order number removed by mod] for LG G4 (Metallic Gray) was unsuccessful. "

Just wondering if you've had any luck. I called them again yesterday and first they told me they were out of stock again and then told me it was shipping yesterday but I still have no information email or tracking number

 

[Daniel Biehl]

Just wondering if you've had any luck. I called them again yesterday and first they told me they were out of stock again and then told me it was shipping yesterday but I still have no information email or tracking number

I called and they told me they still couldn't cancel the pre-order on Tuesday and that they were going to put in another elevation ticket with a 24-72 hour callback. I said that wasn't acceptable and asked to speak with a supervisor, who was able to cancel the order for me pretty much instantly. Picked it up from Best Buy that night.

 

[Neill Baldwin]

Same exact thing here. After being told no way to cancel it, then another supervisor had it canceled, and picked it up same day at local store.

Posted via the Android Central App