1. limitbreak09's Avatar
    So I got my G4 on tuesday... then yesterday afternoon and this morning today It restarted by itself. Thats twice now in the span of 3 days.. Should I be alarmed about this and ask for a replacement? So far i dont see any issues.. no lag or hiccups.. altho it gets warm when downdloading a lot of stuff ( google play music to be specific)
    06-11-2015 10:21 AM
  2. anon(782252)'s Avatar
    So I got my G4 on tuesday... then yesterday afternoon and this morning today It restarted by itself. Thats twice now in the span of 3 days.. Should I be alarmed about this and ask for a replacement? So far i dont see any issues.. no lag or hiccups.. altho it gets warm when downdloading a lot of stuff ( google play music to be specific)
    Were you using the phone when it restarted? If so, did it freeze first and restart or just reboot? What were you doing at the time? If the phone was sitting idle, were you having it do anything in the background like downloading music/movies, etc? Just trying to get the full picture so we can help.
    06-11-2015 10:28 AM
  3. tardus's Avatar
    So I got my G4 on tuesday... then yesterday afternoon and this morning today It restarted by itself. Thats twice now in the span of 3 days.. Should I be alarmed about this and ask for a replacement? So far i dont see any issues.. no lag or hiccups.. altho it gets warm when downdloading a lot of stuff ( google play music to be specific)
    There was a "forced" OTA update that caused rebooting. Could it be that?
    "twice now in the span of 3 days" - I guess may not be an explanation.
    06-11-2015 10:36 AM
  4. limitbreak09's Avatar
    Were you using the phone when it restarted? If so, did it freeze first and restart or just reboot? What were you doing at the time? If the phone was sitting idle, were you having it do anything in the background like downloading music/movies, etc? Just trying to get the full picture so we can help.
    In the first restart.. I was just scrolling between my homescreen then it did freeze for like 3-5 secs and it restarts. Then the 2nd one was I was just browsing the internet normally and it restarted again. And yeah I wasnt downloading or listening to music that time.
    06-11-2015 10:46 AM
  5. limitbreak09's Avatar
    It could be that... but I already updated before the restart happens... I still have 12 days left to return the unit and ask for replacement so we'll see... It just odd that it happens with a new device like this.
    06-11-2015 10:47 AM
  6. erwaso's Avatar
    Factory reset before exchanging. That's the first thing they'll ask. If it doesn't help then get a new one.

    Which variant do you have?
    06-11-2015 10:52 AM
  7. limitbreak09's Avatar
    Factory reset before exchanging. That's the first thing they'll ask. If it doesn't help then get a new one.

    Which variant do you have?
    I factory reset the phone right after I got it.. So the restarting happens after the factory reset.. I have the At&t.
    06-11-2015 11:12 AM
  8. GrooveRite's Avatar
    I factory reset the phone right after I got it.. So the restarting happens after the factory reset.. I have the At&t.
    Are you using Googles 'backup' feature at the beginning of signing in? If so, don't.
    06-11-2015 11:14 AM
  9. limitbreak09's Avatar
    I went to at&t and got my replacement device. No more restarting, no more warming even with minimal use, and touch screen is more responsive now.

    Posted via the Android Central App
    06-12-2015 07:51 AM
  10. Jonneh's Avatar
    I went to at&t and got my replacement device. No more restarting, no more warming even with minimal use, and touch screen is more responsive now.

    Posted via the Android Central App
    The perfect ending!
    limitbreak09 likes this.
    06-12-2015 10:01 AM
  11. mcirishman's Avatar
    I hope I get this lucky. Going to go in to the shop where I bought it. Been having the same problem off and on for the past 3 weeks. I got rid of some apps which helped at first but then the problem started again. Freezing, restarting, not able to start, the "app optimizing" repeatedly.
    08-20-2015 10:47 AM
  12. Travis Nolen's Avatar
    I was having the exact same issue with my lg g2, so I traded it in for the lg g4. In three days, the g4 did the same restart about five times at random intervals. A few during web browsing, once while driving with gps on, and once while composing a Facebook message. So I took that phone back today to get a replacement. It had been working good, but just restarted on its own a few minutes ago. However, it may have been an update, as it updated one app when it came back on. I'm hoping the issue is solved and I just had some poor luck. One thing to note: every time it has restarted, it doesn't go to the LG screen like a manual reboot would , but goes straight to the at&t screen instead. I'm running out of ideas on what to do if the issues persist. I tried factory resets multiple times without luck.
    08-24-2015 05:25 PM

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